Telstra Customer Care on Twitter

Getting Telstra's Attention on Twitter by GetHuman

For Customer Support
Why did you want to tweet them? Get connected with other customers with the same issue, how they fixed it and pro tips.
6,090 customers have checked with GetHuman if Telstra has a Twitter address for customers in the last 45 days.
Telstra does not address customer service issues through Twitter as far as we know.

Recent reasons others tried tweeting Telstra

I have lost my email with my account can this be forwarded again please. Leanne Benson...
Our NBN contract was $*** p*mth and it expired in Jan ****, Telstra changed their plan...
I just need internet connection
I have Testra **** on my phone but cannot find it on my Mac computer.
Good morning. I wish to cancel my account **** ***** **** for phn no ********** in the...
Have been trying to have a landline connected since *th January ****, with at least * p...
We have had no internet since ** December * We lodged a complaint with nbn on ** Dece...
I am connected to Telstra NBN. For the past two weeks I have been getting messages from...
On **th sept I rang to cancel my dads land line because he doesn’t want nbn .I explaine...
I changed from a pre-paid account to a plan recently and have received two monthly bill...

Get help with my issue

Telstra Customer Service through Twitter

Telstra is not on Twitter as far as we can tell. Either that or one of our researchers determined that they don't really help customers through their Twitter handle. Either way, you're better off looking for a different way to get in touch with them. If it makes you feel better, a lot of companies that do have Twitter handles still redirect customers to another form of communication in order to help them with customer service issues. In this particular case, our advice is this: Call Telstra.

Customer Support through Twitter in General

While we don't know of a Twitter username for Telstra, in general we do support helping you find a way to contact companies over Twitter for the purposes of handling customer service problems. With our problem-specific help tools, we help you create a page for your issue and then one-click to Tweet the company a link to it if they have an available Twitter or DM handle. The nice thing about it is that you can share that page with friends and other customers to show the company that others are paying attention as well, which we find gets you a faster, better response in most cases.

More about contacting Telstra

Of the 9 way(s) to get in touch with Telstra, customers like you claim that the best one is the 132200 option. From this page you can easily access all the possible contact information options for Telstra as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Telstra? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Telstra

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