Telstra Customer Service Phone Number

13 2000
Hold time now: 14 mins (avg 9)
Best time to call: 10:15am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: For Business customer service and billing
This is not the most popular Telstra phone number (it's ranked #5). Most customers call 132200 for support: Click here for best option

Other customers got on the phone recently because:

I have just received my tello drone today using my telstra point. We have noticed it...
I purchase a mobile phone online on the **th November ****, the delivery address I ente...
need to go on a payment plan I'm struggling to pay everything due to covid I really ne...
I cannot make or receive calls from my mobile phone which is on a plan and bills should...
i can access my account now but cant purchase a text plus pack.
how to make reverse charge calls *the no cash number does not work we have grand childr...
I have just changed from my ip because of bad reception on my A** samsung mobile phone...
I want to get connected to Foxtel I have Telstra socket at my home
Moving intrastate mid December but do not have a new address.**Your 'So Called self hel...
I need the details to set up my email judyhq@bigpond on my iPhone * Plus *It was there...
I want to know if weploy conduct an interview process for employment with Telstra. I ha...
I have * Mobile Services and want to clarify these charges
We wish to purchase a smart tv, but have been told by the supplier that our old Foxtel...

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Telstra Customer Service Phone Number 13 2000 - Info & Statistics

Phone number to dial13 2000
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Navigate phone maze to a humanFor Business customer service and billing
Average wait9
Current wait14
Rank (among phone numbers)5
Rank (overall)7
Alternate methodsphone or chat or web
Quality of communication51%
Quality of help64%
Customer votes5,512
Best phone number132200
Information last updatedThu Jan 21 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Telstra's 13 2000 Customer Service Number

This Telstra phone number is ranked #5 out of 7 because 19,812 Telstra customers tried our tools and information and gave us feedback after they called. The reason customers call 13 2000 is to reach the Telstra Customer Service department for problems like Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support. As far as we can tell, Telstra has call center locations in Norfolk, VA or Dominican Republic and you can call during their open hours 24 hours, 7 days. Telstra has 7 phone numbers and 9 different ways to get customer help. We've compiled information about 13 2000 and ways to call or contact Telstra with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Telstra

Calling Telstra at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 13 2000. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Telstra Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Telstra Once on the phone with Telstra's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Telstra in General

While 13 2000 is Telstra's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 132200 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Telstra help by calling them, is that other customers give their customer support at this number a 51% score for their communication skills and a 64% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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