Telstra Customer Service Phone Number

13 2000
Hold time now: 11 mins (avg 10)
Best time to call: 9:30am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: For Business customer service and billing
Telstra's #1 Phone Number

Other customers got on the phone recently because:

Our NBN contract was $*** p*mth and it expired in Jan ****, Telstra changed their plan...
A person has advised me that they stumbled into an uncovered Pit at *** Kingston Road...
Hello. I have an appt with a telstra person to install my nbn. But I can’t remember dat...
I want to recharge my WIFI but the number is lost. I just need to find out the number s...
Robert. I have forgotten my password.
I called on the **th October or around then to be put on a payment plan as I am in fina...
change of billing email address from *****@***.com to *****@***.com
I just need internet connection
Was sent a new phone that I didn’t order
Want to use a Home Broadband Data Top-Up?*Sign into your Telstra **x** App*On your Dash...
Telstra external cable hanging low due to severe winds on ****. Call made on **** and t...
Can I switch back from Nbn service modem to original telstra service modem as my intern...
I have now arrived in UK (Wednesday) and got a text saying I have spent $*** on Telstra...
My Telstra landline and internet service both have no response *My land line ph is show...
Help me with my issue

Telstra Customer Service Phone Number 13 2000 - Info & Statistics

Phone number to dial13 2000
Call-back availableNO
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Navigate phone maze to a humanFor Business customer service and billing
Average wait10
Current wait11
Rank (among phone numbers)5
Rank (overall)7
Alternate methodsphone or chat or web
Quality of communication52%
Quality of help65%
Customer votes5,513
Best phone number132200
Information last updatedThu Jan 23 2020 08:00:00 GMT+0000 (UTC)

Telstra's 13 2000 Customer Service Number

This Telstra phone number is ranked #5 out of 7 because 19,812 Telstra customers tried our tools and information and gave us feedback after they called. The reason customers call 13 2000 is to reach the Telstra Customer Service department for problems like Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support. As far as we can tell, Telstra has call center locations in Norfolk, VA or Dominican Republic and you can call during their open hours 24 hours, 7 days. Telstra has 7 phone numbers and 9 different ways to get customer help. We've compiled information about 13 2000 and ways to call or contact Telstra with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Telstra

Calling Telstra at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. Unfortunately, our call-you-back tool is not available for 13 2000. For companies that we support, we call for you, press the right buttons to get through the phone menus, wait on hold, and call you back when Telstra Customer Service agents can talk. It's not available here, but keep an eye out for it when future customer service issues arise with companies other than Telstra Once on the phone with Telstra's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Telstra's phone numbers against each other.

Contacting Telstra in General

While 13 2000 is Telstra's #5 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 132200 is their best customer phone number overall, and we have put together a comparison of their 9 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Telstra help by calling them, is that other customers give their customer support at this number a 52% score for their communication skills and a 65% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Telstra.
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