Telstra Phone Number

Calling Telstra customer service faster by GetHuman

132200
Customer service
Current Wait: 9 mins (6m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 2:45pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Service problemCancel serviceChange planOvercharge/Strange chargeTechnical supportA different issue
Get to a live person fastest: Say "Consultant"

Customer Number 132200 - by the Numbers

Phone number to dial
132200
Call-back available
NO
Call picked up by a real person
YES
Department you're calling
Customer Service
Call center hours
Mon-Fri 8am-6pm EST
Best time to dial
2:45pm
Navigate phone maze to a human
Say "Consultant"
Average wait
6
Current wait
9
Rank (among phone numbers)
1
Rank (overall)
1
Alternate methods
phone or chat or web
Quality of communication
73%
Quality of help
66%
Customer votes
7,590
Information last updated
Mon Jul 09 2018 08:00:00 GMT+0000 (UTC)

Telstra's Best Toll-Free/800 Customer Phone Number

This is Telstra's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telstra agent. This phone number is Telstra's Best Phone Number because 19,812 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 132200 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. The Telstra call center that you call into has employees from Norfolk, VA / Dominican Republic and is open Mon-Fri 8am-6pm EST according to customers. In total, Telstra has 7 phone numbers. It's not always clear what is the best way to talk to Telstra representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Telstra - by phone or otherwise

While 132200 is Telstra's best toll-free number, there are 9 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Telstra customers, is by calling their 132203 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Telstra please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Telstra.

What is GetHuman's Relationship to Telstra?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Telstra. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Boost Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Boost Mobile or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!