Telstra Customer Service

Phone Number & Contact Info

Telstra's Best Phone Number

Calls Customer Service·Most popular Telstra number

How do I talk to a live human at Telstra?

A:Say "Consultant"

Does Telstra offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm EST. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Telstra Customer Phone Numbers

Customer Service

24 hours, 7 days · Only from a Telstra phone · Say "Jeff Consultant" ·

Customer Service

+61 2 8302 6100
24 hours, 7 days · Call the number provided. This directs straight to ADSL support. ·

Customer Service

800 334 884
24 hours, 7 days · For Business sales enquiries ·

Customer Service

13 2000
24 hours, 7 days · Only from a Telstra phone · For Business customer service and billing ·

Customer Service

13 2253
24 hours, 7 days · Only from a Telstra phone · For Billing enquiries and service activation ·

Technical Support

24 hours, 7 days · Press 0 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Telstra phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Consultant"

What are the hours and when should I call?

Telstra operates the call center for this 132200 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 3,302 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telstra phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telstra staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Telstra is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 3,302 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Telstra

In summation, the best day to call Telstra is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Telstra staffs the call center well on Thursday.

Why Customers Call Telstra

If you have time to do a bit of reading before you call Telstra, we recommend you read over some of our problem-specific articles.

Is there a Telstra app available for managing my account?

Yes, Telstra offers a convenient mobile app for managing your account. The Telstra app is designed to give you easy access to a range of account management features, all in one place. With this app, you can effortlessly view and pay your bills, monitor your data usage, and track your usage history. Additionally, you can update your account details, manage your services, and even troubleshoot common issues. The Telstra app provides a user-friendly interface, allowing you to stay in control of your Telstra services 24/7, from anywhere. Whether you need to check your account balance or modify your plan, the Telstra app is the perfect tool to manage your Telstra account efficiently and stay connected with ease.

What services does Telstra provide?

Telstra provides a wide range of services to cater to various communication needs. As a leading telecommunications provider in Australia, Telstra offers mobile services, including mobile plans, prepaid options, and the latest smartphones. They have an extensive network coverage, ensuring reliable calls, texts, and fast mobile data speeds. Telstra also provides internet services, such as NBN plans, home broadband, and Wi-Fi options that cater to different usage requirements. Additionally, they offer entertainment services like streaming platforms and subscriptions for music, movies, and sports. Telstra's comprehensive package extends to landline services, with options for home phone plans and call bundles. Furthermore, they offer bundled packages, combining various services into cost-effective bundles for both residential and business customers.

What are the available Telstra mobile plans?

Telstra offers a wide range of mobile plans to suit different needs and budgets. Customers can choose from several options, including prepaid and postpaid plans. Telstra's prepaid plans provide flexibility and control, allowing users to recharge with a set amount of data and usage. On the other hand, postpaid plans offer greater convenience and value, with options for unlimited calls and texts, as well as diverse data allowances. Telstra also provides family and data sharing plans, enabling multiple devices to share data in one bundle. Additionally, customers can enjoy the benefits of Telstra's 5G network with selected plans. Overall, Telstra offers a comprehensive selection of mobile plans designed to cater to the diverse requirements of its customers.

Top Telstra customer service problems

Click the link above to get answers to just about any Telstra customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Telstra Customer Service Contacts

There are of course other ways to contact Telstra customer service besides the phone. Below we list the best ones, by medium.

Telstra Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Telstra provides this option.

Telstra Customer Help Desk / Web Support

telstra.com.au - Customer Service
Online customer service support
As a last, sometimes only, resort- Telstra customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Telstra's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Telstra agent. This phone number is Telstra's best phone number because 19,812 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 132200 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. The Telstra call center that you call into has employees from Norfolk, VA / Dominican Republic and is open Mon-Fri 8am-6pm ET according to customers. In total, Telstra has 7 phone numbers. It's not always clear what is the best way to talk to Telstra representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Telstra. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Telstra. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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