Telstra Customer Service

Contact Telstra & solve common issues

Use Telstra's Phone Number

Telstra's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Telstra. Below you will also find the phone and non-phone-based contact information we've gathered.

Telstra: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Telstra.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Telstra customer support problems.

Contacting Telstra customer support

Below you can compare and contrast the 9 ways to contact Telstra by looking at which ones are the fastest and which ones other customers recommend the most for solving Telstra customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Telstra across the following channels: Phone, Chat, Web.

Phone number / contactWaitVotes
132200
Customer Service
7 mins171
Live Chat at livechat.telstra.com
Customer Service
2 mins88
132203
Customer Service
25 mins365
Online Help at telstra.com.au
Customer Service
< 2 hrs152
+61 2 8302 6100
Customer Service
2 mins265
800 334 884
Customer Service
2 mins154
13 2000
Customer Service
2 mins64
13 2253
Customer Service
2 mins108
125111
Technical Support
16 mins207

Recent reasons customers contacted Telstra:

I receive this today. I am sure it is a scam *Please Update Your Payment Details...
A Telstra agent called today & spoke with my brother & hung up. We have a pending issue...
want to buy a new phone but keep my prepaid sim
My name is Debra Humphreys. I recently spoke with a consultant regarding an older frie...
Ownership of mobile phone number.
My Samsung was stolen without replacement sim in place I cannot log in to my fb gmail I...
In early December I paid $** for a Wi-Fi connection device to use on my Laptop while tr...
Track an order that is in progress
I would very much appreciate some one to find out why I cannot use my Samsung mobile ph...
Acc no **************Why was my last bill not paid when I have a direct debit in place...
Here is your latest Telstra bill **Account number: ************* *Bill number...
I have been stuck overseas a few years due to covid travel restrictions and lost access...
Cannot get thru to my neighbour's phone.*Message is , " The mobile phone you are callin...
waiting * weeks for a code number to unlock my phone from Telstra. *My Case number is...
Phone rings, I answer, apparently no-one there BUT then email from caller received, say...

Help me with my issue

Does GetHuman work with Telstra?

GetHuman does not work with Telstra's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Telstra at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Telstra's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Telstra at a Glance

Telstra has 1 chat option
Telstra has no customer email
Telstra has 1 help forum
Telstra has no twitter handle
Telstra has no facebook page
Contact information overview

Contacting Other Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!