Dropbox Customer Service

Contact Dropbox & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Dropbox. Below you will also find the phone and non-phone-based contact information we've gathered. Or ask a new question and get an answer fast.

All the ways to contact Dropbox below

You cannot have a live conversation with a customer service agent at Dropbox. Instead, you need to look through help articles to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member. Below we show all the possible ways to get in touch.
Since you cannot have a live conversation with a human at Dropbox, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with Dropbox. Read on.

Dropbox: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Dropbox.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Dropbox customer support problems.

Contacting Dropbox customer support

Below you can compare and contrast the 3 ways to contact Dropbox by looking at which ones are the fastest and which ones other customers recommend the most for solving Dropbox customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Dropbox across the following channels: Twitter, Web.

Phone number / contactWaitVotes
@DropboxSupport
Customer Service
3 mins252
Online Help at dropbox.com
Customer Service
< 3 hrs252
Online Help at dropbox.com
Customer Service
< 2 hrs269

Recent reasons customers contacted Dropbox:

Drop box keeps billing me long after I cancelled my account. I want to stop getting bil...
I have an existing Dropbox account but I don't know what type of account it is. It is u...
I've been getting charged for Dropbox at **.** a month for over a year , and haven't ev...
Dropbox... Compromised... Deleted content...illegal entry*access
I want to transfer all my files to google drive*How to go about it - when I go for help...
You keep telling me I have used more than @Gb of space when I have not used that much s...
A fraudulent charge to my credit card. I don't have a Dropbox account but have a charg...
Hi. My dropbox email account is *****@***.com, however, that is my university account a...
I was having problem with my android phone a few years back, when I called Verizon for...
ISSUE---you want to charge ma AGAIN to talk. ISSUE---CANCEL MY SUBSCRIPTION
I somehow have been charged $*** from Dropbox and I did not authorize this. I have trie...
"ATTENTION DROPBOX CUSTOMER SERVICE!!"**Back in **** the beginning of **** I think I do...
I cannot make all my computers (*) stay linked to dropbox. I constantly have to re-logi...
I noticed on my credit card statement that you are charging me for DROPBOX SIGN.*I did...
***** ** **** ******** *** ** ***** *** ****
More customer issues

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Does GetHuman work with Dropbox?

GetHuman does not work with Dropbox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Dropbox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Dropbox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Answered on this page:

How Do I Update My Account Information with Dropbox?
What do I do if I have a billing question for Dropbox?
How Can I See My Shared Password on Dropbox?
Solutions to common issues

Contacting Dropbox at a Glance

Dropbox has no phone number
Dropbox has no chat option
Dropbox has no customer email
Dropbox has 2 help forums
Dropbox has 1 twitter handleBEST
Dropbox has no facebook page
Contact information overview

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