Dropbox Customer FAQ

Dropbox does not offer refunds for team member licenses and subscriptions, unless the charge is unrecognized or if the subscription was canceled but still charged. Customers on a free trial must cancel before the billing date to avoid

This message indicates that the Epson ScanSmart application is requesting permission to access your Dropbox files and folders. To proceed, you can grant access within the Dropbox interface. If you're not comfortable with this app accessing your files, you can deny the request. Always ensure that you trust the application before allowing access to your data.

To request a refund for your Plus membership, it's best to follow the specific procedures outlined in the billing section of your account settings. There, you can find options for billing issues and refunds. We recommend detailing your situation clearly to facilitate the process.

There could be several reasons why you're having trouble logging into your Dropbox account. It could be that you're entering your password or email address incorrectly. Ensure that your Caps Lock is off and that you enter your details as accuratelly as possible. If you've forgotten your password, you can go to the sign-in page and click on "Forgot your password?" to reset it. You may also have issues if your account was inactive for a long time as Dropbox might deactivate such accounts. Additionally, if there were multiple unsuccessful login attempts, your account might have been locked temporarily for security purposes. You should wait for a few hours and try again.

We're sorry to hear that you're experiencing this issue. However, we want to affirm that Dropbox doesn't make unauthorized charges. If you see unexpected charges from Dropbox, it may mean that someone else has gotten access to your account or has used your payment details. You should immediately investigate to ensure your bank account and Dropbox account are secure. Please verify your account's purchase history to check for any recent purchases that you did not authorize. We also strongly recommend changing your Dropbox password as well as any other accounts where you've used the same or similar passwords. If the charges continue, please contact your bank immediately to report the unauthorized charges.