Dropbox Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Dropbox customer support.

Dropbox's Best Contact Information


How do I contact Dropbox customer service?

A:Dropbox does not have a customer service phone number, but you can contact them through X / Twitter or their website.
While a phone number would be better, tweeting at their customer care team is public and effective if you have an account.

Does Dropbox offer 24 hour customer service?

A:Not by phone. But you can contact Dropbox 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Dropbox Customer Service

There are other ways to contact Dropbox customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Service on X (formerly Twitter)

@DropboxSupport - Customer Service
Online customer service Twitter support
Mon-Fri 3am-7pm CST
Dropbox, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

dropbox.com - Customer Service
Dropbox online Help
24 hours, 7 days
dropbox.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Dropbox customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Dropbox?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Dropbox, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Recover Account Access to My Dropbox Account?

If you are having trouble signing in to your Dropbox account, it might be because you entered the wrong password. To recover access, you can reset your password by going to the Forgot your password page on Dropbox's website. You will receive an email with a link to reset your password. If you can't remember the email address associated with your account, you can use the debit and credit card charge lookup tool. For team accounts, you may need to check with your administrator regarding single sign-on and password control settings. If there are suspicious sign-in attempts to your account, Dropbox will send a one-time security code to your email address.

Can I access my Dropbox files offline?

Yes, you can access your Dropbox files offline. Dropbox offers offline access to your files by allowing you to mark specific files or folders as "available offline." This feature allows you to access and view your files even when you don't have an internet connection. By marking the files as available offline, Dropbox will download them to your device, ensuring that you can access them anytime, anywhere, regardless of an internet connection. Any changes you make to these files while offline will automatically sync once you are connected to the internet again. This feature is particularly useful for users who frequently travel or have limited internet connectivity but still need access to their Dropbox files.

How Do I Renew My Dropbox Account?

Renewing your Dropbox account subscription is a process that's fairly simple to complete. In this article, we've walked you through the steps necessary to renew your account using the Dropbox website. You can also renew your account using the Dropbox app or emailing Dropbox customer service. If you have any other questions or issues concerning your account, you can call customer service, and they will help you resolve them.

Top Dropbox customer problems and solutions

Click the link above to get answers to just about any Dropbox customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Dropbox's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Dropbox agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Dropbox anyways and help you with your issue. Over the last 18 months, 15,456 customers like you have come in search of a phone number for Dropbox and helped us confirm they don't have one. Common reasons that people try to call Dropbox customer support department include Update Account Info, Account Stopped Working, Account Access, Upgrade Account, Cancel Account and other customer service issues. Rather than trying to call Dropbox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via twitter or web. Unfortunately, right now Dropbox doesn't have any phone numbers. It's not always clear what is the best way to talk to Dropbox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Dropbox Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Dropbox, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Dropbox customers like yourself.

GetHuman does not provide call center services or customer support operations for Dropbox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dropbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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