© GetHuman Inc.

How Do I Cancel My Dropbox Account?

In a nutshell: This blog will guide you step by step on how to cancel your Dropbox account. It will show you how to access your account, where to find the settings, and how to permanently delete your account. The process works for both free and paid users. You will also learn how to contact Dropbox customer service if you need help. Each step is simple and easy to follow. By the end of this guide, you’ll know exactly how to remove your Dropbox account and what to expect afterward. Take a few minutes, follow each step, and your account will be gone.

Introduction

This blog will guide you step by step on how to cancel your Dropbox account. It will show you how to access your account, where to find the settings, and how to permanently delete your account. The process works for both free and paid users. You will also learn how to contact Dropbox customer service if you need help. Each step is simple and easy to follow. By the end of this guide, you’ll know exactly how to remove your Dropbox account and what to expect afterward. Take a few minutes, follow each step, and your account will be gone.

Open Your Browser and Go to the Dropbox Website

Start by opening your internet browser. Go to Dropbox official website at: www.dropbox.com. This will take you to the Dropbox homepage.

Log Into Your Dropbox Account

Click on the “Log In” button at the top-right corner of the page. Enter your email and password, or choose to sign in with Google or Apple if you linked your account that way. Click the correct option and follow the prompts to access your account.

Go to Account Settings

Once you are logged in, click on your profile icon in the top-right corner of the screen. A dropdown menu will appear. Click on Settings to open your account settings.

Open the General Tab

In your account settings, make sure you are in the General tab. This is usually the first tab on the left-hand side of the screen.

Scroll down to "Delete Account"

Scroll to the bottom of the page. You will see a section called Delete account. Click on the Delete account link.

Re-enter Your Password

Dropbox will ask you to confirm your identity. Type in your account password and select a reason for leaving from the dropdown list. This step helps Dropbox understand why users close accounts.

Click “Permanently Delete”

After entering your password and reason, click on permanently delete. This will close your Dropbox account and remove all your files stored online.

Check Your Email for Confirmation

Dropbox will send a confirmation email to the address linked to your account. Open the email and follow any instructions to confirm that your account has been closed.

Contact Dropbox Customer Service (optional but helpful)

If you run into issues during this process or have a paid subscription, it’s a good idea to contact Dropbox support. Go to www.dropbox.com/support. You can also scroll to the bottom of the Dropbox homepage and click the Contact us link under the Support section in the footer. Choose the topic that best fits your issue and select your contact method. You can use live chat, send an email, or submit a support ticket. This is especially useful if you need a refund or help with subscription cancellation.

Conclusion

To cancel your Dropbox account, start by opening the Dropbox website and signing in. Go to your account settings, open the General tab, and scroll to the Delete account option. After re-entering your password and giving a reason, click on permanently delete. Check your email for confirmation to complete the process. If anything goes wrong or you need help, contact Dropbox customer support through their website. After deleting your account, you’ll lose access to all your Dropbox files, so be sure to back up anything important before you begin. Following these steps ensures your account is fully closed.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Help from Real People

We partner with a US-based company with live tech support experts available 24/7. Take advantage of a $5 one-week trial membership and chat with an expert now.
Chat with an expert

Why does GetHuman Write How-to Guides for Dropbox Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Dropbox

Asked 6 years ago
Updated 9 days ago
Viewed 3,630,233 times
Dropbox account
cancel account
account issues
close account
switch services

Speak to An Expert Now

We partner with a US-based expert help site to provide you with tech support 24/7. Enjoy a $5 one-week trial membership and chat with a live expert now.
Get Live Expert Help

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!