How Do I Recover Account Access to My Dropbox Account?

In a nutshell: If you are having trouble signing in to your Dropbox account, it might be because you entered the wrong password. To recover access, you can reset your password by going to the Forgot your password page on Dropbox's website. You will receive an email with a link to reset your password. If you can't remember the email address associated with your account, you can use the debit and credit card charge lookup tool. For team accounts, you may need to check with your administrator regarding single sign-on and password control settings. If there are suspicious sign-in attempts to your account, Dropbox will send a one-time security code to your email address.

Christian Allen is the editor / author responsible for this content.
Feb 12, 2024

Introduction

Are you having trouble signing in to your Dropbox account? You must have typed in the wrong password for the email address associated with your account. In this case, you'll be able to recover access to your Dropbox account by resetting your password. If you're on a Dropbox team account and can't log back in, the administrator of your account must have turned on the single sign-on or enabled password control. Your account could also be suspended or you've been removed from the team. Read further to learn how to recover your account access with Dropbox.

Reset Your Password

Go to the Forgot your password page to reset your password with Dropbox. Use this link: https://www.dropbox.com/forgot

Enter the email address associated with your Dropbox account.

How Do I Recover Account Access to My Dropbox Account? (Step 1)

Click Submit

Check Your Email for the Password Reset Link

Look for the Reset Password email sent by Dropbox and click the link to reset your password.

How Do I Recover Account Access to My Dropbox Account? (Step 3)

Click Reset Password

How Do I Recover Account Access to My Dropbox Account? (Step 4)

Enter a New Password and Click Submit

You should be able to regain access to your Dropbox account after resetting your password. You will also receive a confirmation email saying that Dropbox has successfully reset your password.

What if you can't remember the email address associated with your account? Use the next step below.

How Do I Recover Account Access to My Dropbox Account? (Step 5)

Use the Debit and Credit Card Charge Lookup Tool

If you made a purchase with Dropbox and can't remember your email address, use the debit and credit card charge lookup tool to get the email address associated with your Dropbox account. Use this link:

https://www.dropbox.com/payments/find_receipt

How Do I Recover Account Access to My Dropbox Account? (Step 6)

Enter the Required Information and Click Submit.

Once you have the email address, go back to the Reset Password page.

For those on a team and can't access Dropbox, use the next steps below.

Ask Admin if the Single Sign-On Feature is Turned On

The single sign-on feature lets you access Dropbox using the company's sign-in page. When this is turned on, contact your administrator at work as each company has its own requirements for their employees.

Check if Password Control is Enabled

Ask your admin if password control is also enabled. If yes, you'll need to reset your password so you can log back in to Dropbox.

If you see an error message when signing in, your administrator must have suspended your account. It's best to contact your IT or system admin on how to regain access to your Dropbox account. The administrator can also remove team members. if this is the case, contact your Admin. For other issues with Dropbox, please get in touch with Customer Support.

Conclusion

When Dropbox detects suspicious sign-in attempts to your account, such as typing in an incorrect password numerous times, Dropbox will send a one-time security code to your email address. You'll need this code to be able to complete your sign-in with Dropbox. If you didn't log in to your Dropbox account and you got a one-time security code, someone else might be trying to gain access to your account. Check the email and follow the instructions on what to do when there are suspicious log-ins to your account. If you have other questions, please contact Customer Support. 

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
How Do I Recover Account Access to My Dropbox Account?

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