Dropbox Customer Service Issues

I had a disappointing experience with Best Buy Geek Squad. They accidentally deleted all my information. Is it possible to restore my Dropbox settings to how they were three days ago? How do I start this process and what are the associated costs? If my current level of Dropbox service isn't sufficient, can I upgrade and have this done? I have not received clear answers from chatbots or articles. I believe speaking with a customer service representative would swiftly resolve this compared to the hours I've already spent trying to get help. Lack of human interaction equals poor customer service.

I recently switched computers and realized my Dropbox account was set up with an old email address that I can no longer access. I have a recurring subscription plan tied to this account and need to update my email address. Is creating a new Dropbox account my only option? If so, is there a phone number or another way to speak with a representative to stop the recurring charges on the old plan or update my email? I am unable to verify through security questions.

I am having trouble accessing my DropBox account. I was active on it recently and didn't violate any terms. I haven't received any notice about my account being disabled and can't reach a representative. According to their terms, they should send an email if there's a breach, which I didn't receive. My account holds my professional photography work, and I never thought this could happen. It won't let me sign in or reset my password, stating that the feature is unavailable with no explanation. I'm worried about my work and personal property stored there. I feel stuck and unsure of what to do.

Dear Officer, I am reaching out for assistance regarding canceling the automatic deduction of Dropbox services from my credit card. Despite my attempts to cancel, I have been unsuccessful due to issues logging into my Google account (Email: [redacted]) as my cellphone number for authentication is no longer in use. I appreciate your guidance on how to stop this automatic deduction under these circumstances. Credit Card Information: Card Holder: JIANG YUN First six digits: [redacted] Last four digits: [redacted] Transaction ID: WP3QGVX1K9NR I look forward to your prompt response. Regards, JIANG YUN

I haven't used Dropbox for nearly a year, and on 11/13/[redacted], I was automatically charged $[redacted].87. However, attempting to log in prompts a security code sent to my old email linked to the account. Despite multiple attempts following the instructions, I never received the code, hindering me from cancelling my subscription. Due to the absence of customer support or a contact number, my only option appears to be filing a fraud claim with my credit card company. The automated chats all require a login, which is impossible for me to do in this situation.