Lord & Taylor Customer FAQ

To close your Lord & Taylor charge account, please follow the instructions provided in your account settings or contact customer service for assistance with the account closure process. There is a link to the most up-to-date contact information right here on this page that you are viewing.

Absolutely! You can use your Lord & Taylor gift card both in-store and online. If you're shopping online, just enter the gift card number and PIN at checkout. When shopping in-store, present your gift card at the time of purchase. Please keep in mind that your gift card balance will reduce by the amount of any purchase and, if lost or stolen, it may not be replaced. Enjoy your shopping!

We're sorry to hear about the delay in receiving your order. However, without access to Lord & Taylor's database, we are unable to help with specific order issues. As general advice, delays may occur due to unforeseen circumstances or high demands. Usually, orders take 5-7 business days to be delivered, but this may vary. Please ensure to check your email for any dispatch or delay notifications from Lord & Taylor. If you haven't received any update regarding this situation, it's advised that you reach out to Lord & Taylor's customer service directly for more accurate information about your order status.

Yes, Lord & Taylor does offer a variety of dresses that could be suitable for a wedding. However, they do not have a specific wedding dress collection. They sell a wide range of dresses which can be fit for various occasions including wedding ceremonies. Please remember, the availability of certain styles and sizes can vary depending on the location and season.

We're sorry to hear that you have not received your Lord & Taylor order. There could be several reasons for this. It may be that your order is still in transit, as shipping times can vary. Alternatively, there could have been a delay or issue with the logistics or courier company. You can check the status of your order by logging into your Lord & Taylor account online and going to the 'Order History' section. If there's a tracking number, use that to see where your package is currently. If your order status is 'delivered' but you don't have the package, I recommend reaching out to the courier service for a possible solution.