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Are there any restrictions on returns or exchanges?

Asked 2 years ago
Lord & Taylor has specific policies in place regarding returns and exchanges to ensure a smooth experience for customers. Generally, items purchased from Lord & Taylor can be returned or exchanged within a designated time frame from the date of purchase. Typically, this period is around thirty days, but it can vary based on promotional events or special sale items, so it is advisable to check the current policy on their website for the most accurate information. Customers should note that items must be in new and unused condition, and all original tags should be attached. Certain products, such as intimate apparel or swimwear, may have additional restrictions concerning returns for hygiene reasons. In some cases, Lord & Taylor may offer different return methods, such as online returns for items purchased through their digital platform or in-store returns for those bought at physical locations. It is also important to retain the original receipt or packing slip, as it may be necessary to process the return or exchange. Be aware that refunds may be processed through the original payment method, which could take several business days to reflect. To ensure compliance with their guidelines and to find the most current information regarding returns and exchanges, it is wise to visit the Lord & Taylor website directly.
Answered Jul 10th 2025

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