Lord & Taylor Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Lord & Taylor customer support.

How do I contact Lord & Taylor customer service?

A:Lord & Taylor does not have a customer service phone number, but you can contact them through live chat, email, or their website.
Some customers prefer live chat even to a phone call.

Does Lord & Taylor offer 24 hour customer service?

A:Not by phone. But you can contact Lord & Taylor 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Lord & Taylor Customer Service

There are other ways to contact Lord & Taylor customer service besides the phone. Below we list them by medium, from most to least popular.

Lord & Taylor Customer Service Live Chat

lordandtaylor.com - Customer Service
Click to chat live
Mon-Fri 9am-5:30pm
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lord & Taylor provides this option.

Lord & Taylor Customer Email Addresses

help@lordandtaylor.com - Customer Service
Use this link or copy and paste it to send customer service an email
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lord & Taylor will reply our your email.

Customer Help Desk / Web Support

lordandtaylor.com - Customer Service
Online customer service submission form
24 hours, 7 days
As a last, sometimes only, resort- Lord & Taylor customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Lord & Taylor?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Lord & Taylor, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

Are there any restrictions on using the Lord & Taylor Credit Card outside of Lord & Taylor stores?

Yes, there are restrictions on using the Lord & Taylor Credit Card outside of Lord & Taylor stores. While the Lord & Taylor Credit Card can be used for purchases made at any Lord & Taylor location, it cannot be used at any other retailers or online merchants. The card is exclusively designed to be used for transactions within the Lord & Taylor brand. This means that you won't be able to make purchases or earn rewards with the Lord & Taylor Credit Card outside of their stores. However, the card does offer a range of benefits and rewards when used at Lord & Taylor, such as exclusive discounts, special coupons, and access to sale events. So, if you are a frequent shopper at Lord & Taylor, the Lord & Taylor Credit Card can be a valuable addition.

What is Lord & Taylor's return policy?

Lord & Taylor's return policy allows customers to return most items within 30 days of purchase, as long as they are in their original condition with all tags attached. However, certain products such as intimate apparel, cosmetics, and final sale items are non-returnable. Additionally, Lord & Taylor provides free return shipping for online purchases, excluding gift cards. For in-store returns, customers must present the original receipt or packing slip along with the item. Returns made with a gift receipt will be issued store credit. Lord & Taylor does not offer exchanges by mail, but customers have the option to exchange eligible items at any of their retail locations. To learn more, please visit our Returns & Exchanges page.

Is there an annual fee for the Lord & Taylor Credit Card?

No, there is no annual fee for the Lord & Taylor Credit Card. We believe in providing our customers with a rewarding and convenient shopping experience, which is why we have eliminated any additional charges. With the Lord & Taylor Credit Card, you can enjoy exclusive benefits and rewards that enhance your shopping experience. Cardholders can earn points on every purchase, receive special offers, and have access to exclusive events throughout the year. The Lord & Taylor Credit Card is designed to provide value and convenience without any annual fee, making it an excellent choice for frequent shoppers looking to maximize their benefits while enjoying the latest fashion trends. Apply for your Lord & Taylor Credit Card today and start enjoying the perks and rewards!

Top Lord & Taylor customer problems and solutions

Click the link above to get answers to just about any Lord & Taylor customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Lord & Taylor's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Lord & Taylor agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Lord & Taylor anyways and help you with your issue. Over the last 18 months, 1,818 customers like you have come in search of a phone number for Lord & Taylor and helped us confirm they don't have one. Common reasons that people try to call Lord & Taylor customer support department include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lord & Taylor first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat or email. Unfortunately, right now Lord & Taylor doesn't have any phone numbers. It's not always clear what is the best way to talk to Lord & Taylor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Lord & Taylor Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Lord & Taylor, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Lord & Taylor customers like yourself.

GetHuman does not provide call center services or customer support operations for Lord & Taylor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lord & Taylor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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