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Google Maps Customer FAQ

Top Answers & How-to Guides

How do I Contact Google Maps Customer Service?

The question we are asked most often is about how to talk to Google Maps customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Google Maps customer service, get an answer now.

Recent Google Maps Customer Questions

How do i get Google Maps to add my street and address?

To add your street and address to Google Maps, visit the Google Maps website or app. Search for your location and select the option to "Add a missing place." Fill out the required information, including your street name and address. Submit your request for review. Google will evaluate the addition and update the map accordingly.
Asked Apr 7, 2025 9:13 PM

how to get google maps to fix an error in my address location

To fix an error in your address location on Google Maps, open the app or website and find your location. Click on "Suggest an edit" or "Report a problem," and then provide the correct information. You can follow the prompts to submit your edit. Google will review the information and make updates as necessary, which may take some time.
Asked Dec 21, 2024 3:08 AM

The maps show the wrong address of my house! When I enter my address, it gives an incorrect location 2 km away from me. I have tried to change the address myself many times, report the error, but nothing happens.

If your house address is showing incorrectly on Google Maps, it can be frustrating. We recommend ensuring that you have reported the issue through the "Report a problem" link in the Maps app or on the website. Make sure to provide as much detail as possible about the correct location. Changes may take time to process, so keep checking back. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Nov 17, 2024 1:59 PM

Download all my Google maps history

Google Maps doesn't currently offer a feature to download all your Maps history. You can view your Google Maps history, including locations you've searched for, directions, and even locations where your device has been. This is accessible from Google Maps 'Your Timeline' feature on the web and the Google Maps app. If you need a copy of this data, you can access it through Google Takeout, a tool which allows you to export your Google account data across all Google services. Using this tool, you can download your location history data. Please remember to review your privacy settings regularly to ensure they remain appropriate for your needs.
Asked May 27, 2024 11:39 AM

They are not correcting an address pin

If an address pin on Google Maps is incorrect, you, as a user, can report it. Open the Google Maps app, tap on the incorrect pin, then select the "Report a problem" option. Input the correct information and submit. Google may take a little time to review and implement the changes, so it may not be seen immediately. However, if you've reported the problem and it hasn't corrected for a few weeks, it may be due to Google needing to verify the information or address issues of privacy or safety. Google strives to present accurate and useful mapping information, but sometimes corrections may take a little longer.
Asked Apr 23, 2024 2:24 PM

Help me with my Google Maps customer service issue

Routing and Directions

Can I add multiple destinations to my route?

Yes, Google Maps supports adding multiple destinations for users planning trips with various stops. After entering the main...

Is it possible to see live traffic updates?

Google Maps provides live traffic updates using real-time data to reflect current road conditions, including congestion and...

Can I add multiple stops on my route?

Yes, Google Maps supports adding multiple stops to your route, useful for trip planning. Users can enter a starting point, then...

How does Google Maps determine travel times?

Google Maps calculates travel times by leveraging real-time user data and historical traffic patterns. It incorporates various...

Sharing and Collaboration

Can I share a location with someone?

Yes, users can easily share a location with others using Google Maps. This can be done by selecting a specific address or point...

Can I find reviews for businesses on Google Maps?

Google Maps is an excellent resource for finding business reviews, allowing users to see ratings, photos, and insights from...

Maps Features

Can I use Google Maps offline?

Google Maps allows offline usage by enabling users to download specific areas ahead of time while connected to the internet....

Is it possible to see public transportation routes and schedules?

Google Maps allows users to view public transportation routes and schedules by entering their starting point and destination....

What are the features of Google Maps Street View?

Google Maps Street View provides an immersive exploration of locations worldwide through 360-degree imagery captured by...

Can I see photos of places on Google Maps?

Photos of various locations are available on Google Maps. Users can find a dedicated section for images when searching for...

Can I create custom maps using Google Maps?

Yes, users can make custom maps on Google Maps through the My Maps feature. It allows for personalization by adding locations,...

Reporting and Feedback

How do I report a wrong location on Google Maps?

To report an inaccurate location on Google Maps, users should open the application, find the wrong place, and select "Suggest...

How can I access Google Maps on my desktop?

To use Google Maps on a desktop, simply open a web browser and go to "google.com/maps". Users can search for locations, get...
We look to the Google Maps issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Google Maps issues reported to GetHuman

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