Google Maps Customer FAQ

Google Maps doesn't currently offer a feature to download all your Maps history. You can view your Google Maps history, including locations you've searched for, directions, and even locations where your device has been. This is accessible from Google Maps 'Your Timeline' feature on the web and the Google Maps app. If you need a copy of this data, you can access it through Google Takeout, a tool which allows you to export your Google account data across all Google services. Using this tool, you can download your location history data. Please remember to review your privacy settings regularly to ensure they remain appropriate for your needs.

If an address pin on Google Maps is incorrect, you, as a user, can report it. Open the Google Maps app, tap on the incorrect pin, then select the "Report a problem" option. Input the correct information and submit. Google may take a little time to review and implement the changes, so it may not be seen immediately. However, if you've reported the problem and it hasn't corrected for a few weeks, it may be due to Google needing to verify the information or address issues of privacy or safety. Google strives to present accurate and useful mapping information, but sometimes corrections may take a little longer.

If your residence address is not available on Google Maps, you can add it through the Map Maker feature. Open Google Maps, click on the menu button (three horizontal lines in the search bar), and select 'Add a missing place'. Fill in the details such as name, category, and location. Once you've submitted your addition, it gets reviewed by the Google Maps community. If approved, your home will become searchable on Google Maps. Please note that for privacy and safety, specific apartment numbers or suite numbers should not be added to Google Maps.

We're sorry to hear you're having trouble with the route. Google Maps uses a variety of data to determine the best route, but sometimes road conditions, closures, or recent changes can lead to inaccuracies. If you believe that a route is incorrect, you can report it directly within the Google Maps app. Choose the three-dot menu in the upper right, select "Send feedback," and then click on "Report a problem." Provide as much detail as possible about the issue so Google can correct it. Remember that real-time traffic updates and road information depend on user reports, so submitting the problem helps everyone.

To view historic images from Google Earth's street view, firstly launch Google Maps and enter the location you want to view. Then, drag the yellow "Pegman" at the bottom right of the screen onto the location on the map. This opens a street view of the location. On the top left of the screen, you'll see a clock icon with a downward-facing arrow. Click this icon to open a slider which has multiple dots, each representing a different street view image from various dates. Move the slider to select the image from the date you want to view.