Updated

Google Maps Customer FAQ

Top Answers & How-to Guides

How do I Contact Google Maps Customer Service?

The question we are asked most often is about how to talk to Google Maps customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is it possible to see public transportation routes and schedules?

Yes, Google Maps provides detailed information about public transportation routes and schedules. Users can easily access this information...
Ask any question you have about Google Maps customer service, get an answer now.

Recent Google Maps Customer Questions

The maps show the wrong address of my house! When I enter my address, it gives an incorrect location 2 km away from me. I have tried to change the address myself many times, report the error, but nothing happens.

If your house address is showing incorrectly on Google Maps, it can be frustrating. We recommend ensuring that you have reported the issue through the "Report a problem" link in the Maps app or on the website. Make sure to provide as much detail as possible about the correct location. Changes may take time to process, so keep checking back. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Nov 17, 2024 1:59 PM

Download all my Google maps history

Google Maps doesn't currently offer a feature to download all your Maps history. You can view your Google Maps history, including locations you've searched for, directions, and even locations where your device has been. This is accessible from Google Maps 'Your Timeline' feature on the web and the Google Maps app. If you need a copy of this data, you can access it through Google Takeout, a tool which allows you to export your Google account data across all Google services. Using this tool, you can download your location history data. Please remember to review your privacy settings regularly to ensure they remain appropriate for your needs.
Asked May 27, 2024 11:39 AM

They are not correcting an address pin

If an address pin on Google Maps is incorrect, you, as a user, can report it. Open the Google Maps app, tap on the incorrect pin, then select the "Report a problem" option. Input the correct information and submit. Google may take a little time to review and implement the changes, so it may not be seen immediately. However, if you've reported the problem and it hasn't corrected for a few weeks, it may be due to Google needing to verify the information or address issues of privacy or safety. Google strives to present accurate and useful mapping information, but sometimes corrections may take a little longer.
Asked Apr 23, 2024 2:24 PM

My residence Address is not available in Google map

If your residence address is not available on Google Maps, you can add it through the Map Maker feature. Open Google Maps, click on the menu button (three horizontal lines in the search bar), and select 'Add a missing place'. Fill in the details such as name, category, and location. Once you've submitted your addition, it gets reviewed by the Google Maps community. If approved, your home will become searchable on Google Maps. Please note that for privacy and safety, specific apartment numbers or suite numbers should not be added to Google Maps.
Asked Apr 18, 2024 4:46 PM

Google Maps route is incorrect.

We're sorry to hear you're having trouble with the route. Google Maps uses a variety of data to determine the best route, but sometimes road conditions, closures, or recent changes can lead to inaccuracies. If you believe that a route is incorrect, you can report it directly within the Google Maps app. Choose the three-dot menu in the upper right, select "Send feedback," and then click on "Report a problem." Provide as much detail as possible about the issue so Google can correct it. Remember that real-time traffic updates and road information depend on user reports, so submitting the problem helps everyone.
Asked Apr 15, 2024 7:18 PM

Help me with my Google Maps customer service issue

Route Planning

Can I add multiple destinations to my route?

Yes, you can add multiple destinations to your route on Google Maps. To do this, simply open the Google Maps app or website, enter...

Can I add multiple stops on my route?

Yes, you can easily add multiple stops to your route on Google Maps. Adding stops allows you to plan your trip more efficiently and...

Location Sharing

Can I share a location with someone?

Yes, you can easily share a location with someone using Google Maps. To share a location, simply open the Google Maps app on your device...

Offline Maps

Can I use Google Maps offline?

Yes, you can use Google Maps offline. With the offline maps feature, you can download specific maps to your device and access them...

Traffic Updates

Is it possible to see live traffic updates?

Yes, Google Maps provides live traffic updates. By using real-time data from GPS, mobile devices, and other sources, Google Maps continuously...

Public Transportation

Is it possible to see public transportation routes and schedules?

Yes, Google Maps provides detailed information about public transportation routes and schedules. Users can easily access this information...
We look to the Google Maps issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Google Maps issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated