Google Maps Customer Service Issues

Archive 9

The following are issues that customers reported to GetHuman about Google Maps customer service, archive #9. It includes a selection of 10 issue(s) reported August 18, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
The directions to reach my property at [redacted] Cypress Point Ct. in Myrtle Beach, South Carolina [redacted] need correcting. Currently, the directions advise turning off River Oaks Drive onto Connemara Drive then making a right onto Cypress Point Ct. However, there is a barrier, a permanently closed gate, which obstructs access to Cypress Point Court from Connemara Drive. The corrected route is to turn off River Oaks Drive onto World Tour Blvd. Cypress Point Ct. is located on the left side of the traffic circle in front of the Clubhouse. Thank you for your attention to this matter.
Reported by GetHuman8571990 on Friday, August 18, 2023 6:47 PM
I have been unsuccessful in getting our new home address added to Google Maps. We reside at 73 Willa Ridge Lane, Columbus, NC [redacted]. Interestingly, the address 52 Willa Ridge Lane, which moved in three months after us, is already on Google Maps. The third home on the street will be completed in the fall. Our neighbors at "52" had their address added to the map after a unique encounter with a police officer who used technology to locate them when they were locked out of their car. We would prefer not to go through such an ordeal. Your assistance in adding our address to Google Maps would be greatly appreciated. Thank you. Barry K.
Reported by GetHuman-bnakeyz on Sunday, August 20, 2023 7:12 PM
Dear Support Team, I need assistance as I believe I made changes to my Google Maps listing for my dance studio, Inspire Dance Studio, located at [redacted] Foothill Blvd in La Canada Flintridge, CA (www.inspire-dancestudio.com). We have an existing Google Maps Account with 21 5-star reviews that I do not want to lose or alter. The listing is associated with the email address [redacted] I would like to add a second business at the same address under the name Most Inspired Life & Success Coaching - Julie Paige ICF PCC TICC Life Coach. This business's website is www.mostinspiredlife.com, and the email linked to it is [redacted] I would like the map photo to remain the same as the one connected to Inspire Dance Studio. Is there a possibility of obtaining phone support to ensure that setting up this new listing will not impact the existing one for the dance studio? Thank you, Julie Paige www.inspire-dancestudio.com [redacted]
Reported by GetHuman-mostinsp on Thursday, August 24, 2023 5:38 PM
Hello, I would like to know how to change or remove photos on Google Maps. I noticed that there are photos showing a crack on the facade of my house. I just had the renovation done because I am selling my house. The issue is that potential buyers are not coming when they see what is on your site. How can I delete these photos? My address is 5 General Gouraud Street, [redacted] Bordeaux Cauderan. Hoping for a prompt response. Thank you. Regards, Mme Lafargue Michèle
Reported by GetHuman-hugolaco on Thursday, September 7, 2023 9:22 AM
I am excited to share that I have opened a new gym in Wayne, New Jersey. My store, D1 Training Willowbrook Mall, is now located at [redacted] Willowbrook Blvd, Wayne, NJ [redacted]. After correcting the address on Google Maps to reflect the proper location next to Yard House at [redacted] Willowbrook Blvd and Dave & Busters at [redacted] Willowbrook Blvd, I received confirmation on 9/5/23 that my edit was accepted. Despite this, the incorrect location is still showing up on the map. I want to ensure potential customers can easily find my gym, so I am looking for advice on how to update the address on Google Maps successfully.
Reported by GetHuman8613351 on Sunday, September 10, 2023 6:12 PM
Subject: Address Correction Needed on Google Maps - 10a Harding Road [redacted] Dear Sir/Madam, I am contacting you regarding an issue with the address listing on Google Maps for "10a Harding Road [redacted]." The current search results show the location as "Real Madrid Foundation" instead of the correct address, which should be listed as "The Cage @ Dempsey." We kindly request that you update the information on Google Maps to reflect the accurate address for "The Cage @ Dempsey" to ensure both our business and Google Maps users have the correct details. The accurate address information is as follows: Name: The Cage @ Dempsey Address: 10a Harding Road, Singapore [redacted] Maintaining accurate information on Google Maps is crucial for businesses and users alike. Your prompt attention to this matter is greatly appreciated, and we kindly ask for the necessary adjustments to be made promptly to ensure accurate search results. Should you require any further information or assistance to facilitate this correction, please feel free to contact us. We are available to provide any support needed to update the location information on Google Maps accurately. Thank you for your prompt action in rectifying this issue. We anticipate the correction and aim to make it easier for Google Maps users to locate "The Cage @ Dempsey" with the correct address details.
Reported by GetHuman8649391 on Thursday, October 5, 2023 8:55 AM
Dear [redacted], I am writing to address an issue we are facing on Google Maps. When users search for "10a Harding Road [redacted]," the results show the "Real Madrid Foundation" instead of the correct location, which is "The Cage @ Dempsey." We kindly ask for the correction of this information on Google Maps. The accurate address is as follows: Name: The Cage @ Dempsey Address: 10a Harding Road, Singapore [redacted] Having correct information on Google Maps is crucial for businesses and users. Your prompt attention to this matter is appreciated. If more details are needed, please feel free to contact us. Thank you for your help in rectifying this error. We anticipate the correction to ensure users can easily locate "The Cage @ Dempsey." Best regards.
Reported by GetHuman8649391 on Thursday, October 5, 2023 8:56 AM
Dear Google, I am reaching out to contest the suspension of my Google Business Profile. I recognize that my profile was suspended because of [reason for suspension]. I want to confirm that I have taken necessary steps to address this issue and am dedicated to adhering to Google's policies and guidelines moving forward. I am aware that my actions were against Google's policies and guidelines, and I apologize for any inconvenience or harm caused. I am resolved to be a responsible user of Google Business Profile and commit to following all rules and regulations set by Google in the future. I kindly request that you reconsider reinstating my Google Business Profile. My business heavily relies on Google Business Profile for customer outreach and business expansion, and it would greatly inconvenience me if I lost access. Thank you for your time and attention. Sincerely, [Honk Jole]
Reported by GetHuman-honkjole on Friday, October 13, 2023 7:03 PM
I recently bought a house in a new area and want to list it on Apartments.com. To do so, the address needs to be on Google Maps. I've attempted to add the address through "add missing place" but no changes have been made. The address is [redacted] Savannahwood Drive, Robert, LA [redacted]. I've been advised to "contact Google," but have been unsuccessful in finding any contact information to address this issue.
Reported by GetHuman8671047 on Monday, October 23, 2023 6:56 PM
On December 8, [redacted], I submitted a request to Google Maps to correct the name of Vinemaple Rd to Vine Maple Drive. Despite Google reviewing the issue in February, the correction has yet to be made after 3 years. I have resubmitted the request today, providing the phone number and hours of the county's planning department where I verified the information. I hope that Google will use this contact information to finally fix the road name issue.
Reported by GetHuman8708640 on Wednesday, December 6, 2023 10:50 AM

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