Optimum Customer Care on Twitter

Getting Optimum's Attention on Twitter by GetHuman

@OptimumHelp
Customer Twitter Account
  • Somebody from Optimum usually replies within 23 hours.
  • GetHuman site vistors rank this #11 out of 11 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Optimum instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Optimum

Opyimum will mot take.my payment
Receiver is glitching out . only certain channels
I need to speak with someone in billing. I am being double billed for the same amount...
My internet is down and my phone is disconnected. No one came to an appointment at my h...
We have no signal on any tv's. The same thing happened about a month ago it was the con...
My bill is not die yet but I have no service
Need to rebook cancelled flight. Getting busy signal when calling primary Southwest tol...
I need to make an appointment for someone to come out and look at my TV for to rehook m...
Last week I scheduled to have my services transferred to my new place I was moving to...
I had plans to move so after paying my bill I had my service disconnected I currently a...
I need an extension on my bill payment

Optimum Twitter-based Customer Help - Stats

Twitter @ Handle@OptimumHelp
Best hours24 hours, 7 days
Right time to tweet them9am
Expected reply tweet23
Issue turnaround time34
Rank (amongst all ways to contact)11
Legibility of messaging51%
Customer service rating38%
Customer votes57,840
Information last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Optimum Customer Service through Twitter

Optimum is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Optimum will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Optimum your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Optimum that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Optimum's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Optimum

Of the 11 way(s) to get in touch with Optimum, customers like you claim that the best one is the 888-276-5255 option. From this page you can easily access all the possible contact information options for Optimum as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Optimum? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Optimum

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