Macy's Customer Care on Twitter

Getting Macy's's Attention on Twitter by GetHuman
Customer Twitter Account
Usually replies within: 14 hours
Best time to tweet: ~10:45am
#9 of 9 contacts
4,735 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Macy's

I need to see if my payment got accepted on credit card
Hello! Regarding my*Order * **********. Billing (**.*$ and separately **.* was deducted...
On June **th I ordered a Cat Casual Style Handbag from ChicRos but I have not received...
Receiving merchandise every day that I DID NOT ORDER!!! *What to do with it??*Someone...
Receiving merchandise in my name and address which I have not ordered. Coming every day...
I was charged *,***.** dollars for a mattress order that I did not complete by a Macy's...
place an order talking to a person
How to track my order. Which track number do I use
order number ********** has not been received. pls reimburse my account. *Thank you*Mid...
Looking for order place in store Monterey CA on **** @**:**am*Reservation number *********
Hola, quiero hacer un pago por cheque a mi tarjeta de macy's, por correo, el n*mero la...
As I was checking out jewellery the price changed back to the original . *Website was n...
I want to know if thw st*re is kown tomorrow

Get help with my issue

Macy's Twitter-based Customer Help - Stats

Twitter @ Handle
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:45am
Expected reply tweet14
Issue turnaround time18
Rank (amongst all ways to contact)9
Legibility of messaging73%
Customer service rating82%
Customer votes4,735
Information last updatedTue Sep 19 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's Customer Service through Twitter

Macy's is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Macy's will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Macy's your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Macy's that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Macy's's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Macy's

Of the 9 way(s) to get in touch with Macy's, customers like you claim that the best one is the 800-289-6229 option. From this page you can easily access all the possible contact information options for Macy's as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Macy's? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Macy's

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