Macy's Customer Care on Twitter

Getting Macy's's Attention on Twitter by GetHuman

https://twitter.com/macys
Customer Twitter Account
Usually replies within: 10 hours
Best time to tweet: ~10:15am
#9 of 9 contacts
4,708 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Macy's

I need by other king pillow
I’ve been trying to close this account since October last year. I’ve had enough with ma...
Order needs to be canceled* third party vendor has not shipped order and keeps changing...
Phone keeps hanging up after exact direct voice command options given to me. Will not c...
My boyfriend just bought me a ring and engagement ring and it is now listed for substan...
I have a CC issue and a clothing issue. I bought clothes in Salt Lake City...I got on a...
I am writing about my order * ********** that was delivered on *-**-**. The order cont...
Online ordering not working. Can I order by phone?*Bag ID: ****-*******Chat froze
I am a LONG time dedicated customer of Macy's. If I didn't have a nearby Macy's to bu...
Need help with points for item I ordered
I paid for quicker shipping. Suppose to be *-* days. I was just notified that my orde...
I ordered a cologne set and the description online and the product received do not matc...
my name is james brooker please look up my lose card

Get help with my issue

Macy's Twitter-based Customer Help - Stats

Twitter @ Handlehttps://twitter.com/macys
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:15am
Expected reply tweet10
Issue turnaround time17
Rank (amongst all ways to contact)9
Legibility of messaging87%
Customer service rating56%
Customer votes4,708
Information last updatedFri May 13 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's Customer Service through Twitter

Macy's is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Macy's will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Macy's your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Macy's that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Macy's's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Macy's

Of the 9 way(s) to get in touch with Macy's, customers like you claim that the best one is the 800-289-6229 option. From this page you can easily access all the possible contact information options for Macy's as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Macy's? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Macy's

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