Macy's Customer Care on Twitter

Getting Macy's's Attention on Twitter by GetHuman

https://twitter.com/macys
Customer Twitter Account
Usually replies within: 8 hours
Best time to tweet: ~2:45pm
#9 of 9 contacts
4,706 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Macy's

Furniture shipping warehouse schedule
I’ve not received my order and was told I’d get a refund by the **th I was also told I...
Got charged for order didn't want
I am unable to get a conformation on an order placed today online. Free Macy’s gift wit...
Trying to get more info (thread count) on this duvet cover: https:**www.macys.com*shop...
Shipping info needed for ordered item
I am calling about an old receipt for eight merchandise
Anne Klein*Gold-Tone *-Pc. Set Stone Bracelets* product don't have any reviews.Be the f...
Hello, **I placed an order on March *, **** (order number **********) and paid for expr...
I need to cancel Order ***********, Salescheck * ********. The order has not been sche...
Bill payment arrangement
I placed an order, Order ***********, and I thought I had applied my $** of star money...
I received my order and it came damaged. Would like to reorder. Need to check availability.

Get help with my issue

Macy's Twitter-based Customer Help - Stats

Twitter @ Handlehttps://twitter.com/macys
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:45pm
Expected reply tweet8
Issue turnaround time13
Rank (amongst all ways to contact)9
Legibility of messaging85%
Customer service rating54%
Customer votes4,706
Information last updatedSun Apr 11 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Macy's Customer Service through Twitter

Macy's is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Macy's will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Macy's your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Macy's that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Macy's's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Macy's

Of the 9 way(s) to get in touch with Macy's, customers like you claim that the best one is the 800-289-6229 option. From this page you can easily access all the possible contact information options for Macy's as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Macy's? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Macy's

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