Macy's Customer Care on Twitter

Getting Macy's's Attention on Twitter by GetHuman

https://twitter.com/macys
Customer Twitter Account
Usually replies within: 6 hours
Best time to tweet: ~3:15pm
#10 of 10 contacts

Macy's Twitter-based Customer Help - Stats

Twitter @ Handle
https://twitter.com/macys
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
3:15pm
Expected reply tweet
6
Issue turnaround time
24
Rank (amongst all ways to contact)
10
Legibility of messaging
83%
Customer service rating
52%
Customer votes
4,705
Information last updated
Tue May 22 2018 10:00:00 GMT+0000 (UTC)

Macy's Customer Service through Twitter

Macy's is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Macy's will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Macy's your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Macy's that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Macy's's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Macy's

Of the 10 way(s) to get in touch with Macy's, customers like you claim that the best one is the 800-289-6229 option. From this page you can easily access all the possible contact information options for Macy's as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Macy's? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Macy's

More Companies on Twitter

Wayfair on TwitterOverstock.com on TwitterJordan's Furniture on TwitterAmazon on TwitterCenturyLink on Twitter
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!