Vietnam Airlines Customer Service

Phone Number & Contact Info

Vietnam Airlines's Best Phone Number

866-677-8909
Toll-free·Calls Customer Service·Most popular Vietnam Airlines number
Q:

How do I talk to a live human at Vietnam Airlines?

A:Press 0
Q:

Does Vietnam Airlines offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

Vietnam Airlines Customer Phone Numbers

Corporate Offices

415-677-8909
24 hours, 7 days · Calling this Vietnam Airlines number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Vietnam Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from Vietnam Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Vietnam Airlines. This call may be recorded for quality and training purposes. Our business hours are nine AM to five PM Pacific Standard Time from Monday to Friday. Your call is important to us. This way, the call is being forwarded to our representative. Simone Quicke, the golden, Vietnam ally,"
Excerpt from a call with Vietnam Airlines
Friday, February 23, 2024 7:44 PM

The first phone menu

"Thank you for calling Vietnam Airlines. We are currently closed. We are open from nine AM until five PM, Monday to Friday Pacific time. Please call back during our normal business hours so we may assist you. Come on Quicke. The garden, Vietnam Allies, Please enter your selection now.
You have exceeded maximum voice mail duration. Your message will be deleted unless you press three to save it.
To listen to your message, press one."
Excerpt from a call with Vietnam Airlines
Wednesday, June 12, 2024 2:25 AM

What are the hours and when should I call?

Vietnam Airlines operates the call center for this 866-677-8909 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vietnam Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vietnam Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vietnam Airlines is Saturday. The most busy day to call is Monday, which averages 200% more phone calls by comparison. Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Vietnam Airlines

In summation, the best day to call Vietnam Airlines is Wednesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Vietnam Airlines staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Vietnam Airlines

If you have time to do a bit of reading before you call Vietnam Airlines, we recommend you read over some of our problem-specific articles.

What are the baggage restrictions for Vietnam Airlines?

Vietnam Airlines has specific baggage restrictions based on the fare type and flight destination. For international flights, passengers traveling in economy class are typically allowed one checked bag weighing up to 23kg, while those in business class can usually carry two bags, each weighing up to 32kg. However, specific details may vary based on the route and ticket type, so it is recommended to refer to the Vietnam Airlines website or contact their customer service for accurate information. Passengers are also permitted to bring one piece of hand luggage on board, typically weighing a maximum of 7kg. It's essential to adhere to these restrictions to ensure a smooth and hassle-free journey with Vietnam Airlines.

What is Vietnam Airlines' cancellation policy?

Vietnam Airlines' cancellation policy allows passengers to cancel their bookings, provided they comply with the terms and conditions specified in their ticket. Passengers can cancel their tickets through different channels, including the airline's website, agents, or ticket offices. In general, refunds are granted, subject to applicable fees and fare class restrictions. The amount refunded depends on the ticket type and the time remaining until the flight departure. It is important to note that promotional tickets or tickets purchased during certain promotional periods may have different cancellation conditions. Passengers are encouraged to review the specific terms and conditions of their ticket or contact Vietnam Airlines' customer service for detailed information on their cancellation eligibility, applicable fees, and refund options.

What payment methods are accepted by Vietnam Airlines?

Vietnam Airlines accepts a variety of payment methods to ensure convenience for its passengers. Customers can make their bookings and purchase tickets using major credit cards such as Visa, MasterCard, JCB, and American Express. Additionally, Vietnam Airlines also accepts payments via debit cards issued by select banks. For customers who prefer offline payments, cash payments can be made at the airline's ticket offices or authorized agents. Internet banking is another option available for online bookings. It is important to note that payment methods may vary depending on the country of departure or booking channel. Passengers are advised to refer to the specific payment options provided on the Vietnam Airlines website or contact their local ticketing office for further information.

Top Vietnam Airlines customer service problems

Click the link above to get answers to just about any Vietnam Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Vietnam Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vietnam Airlines agent. This phone number is Vietnam Airlines's best phone number because 930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-677-8909 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Vietnam Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Vietnam Airlines has 2 phone numbers. It's not always clear what is the best way to talk to Vietnam Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vietnam Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vietnam Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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