Sears Online Shopping Support Phone Number

Hold time now: 19 mins (avg 14)
Best time to call: 8:45am
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Ask for "Customer Solutions"
Sears's #1 Phone Number

Other customers got on the phone recently because:

Epic failure on repair of my refrigerator*and the delivery and communication of repairi...
Repairman left message cancelling appointment after time of scheduled appointment had e...
i want to buy a dryer with my sears card
January *, *****Case Number: ********Your decision to give me $***.** back is NOT accep...
I returned an item I ordered online I want to get reimbursed. I cannot get a live perso...
I placed an order today and I received an email from you which started with "Hey Terry...
Case Number: ********Your decision to give me $***.** back is NOT acceptable. You have...
No received the item and Sears is not responsive
trying to call about my online order being delivered wrong ***-***-**** * not getting h...
I would like to exchange the mattress
Need to complain about technician sent to do my repair job.
I put a layaway on for Christmas all toys. Online layaway. * toys my grandchildren alre...
I need to get my **% off of my order number F****** that I placed today for $***.** my...
Refund and demage to my kitchen floor by delivery people and nobody seems interested on...
Help me with my issue

Sears Online Shopping Support Phone Number 866-349-4358 - Info & Statistics

Phone number to dial866-349-4358
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingOnline Shopping Support
Call center hoursMon-Fri 8am-8pm EST
Best time to dial8:45am
Navigate phone maze to a humanAsk for "Customer Solutions"
Average wait14
Current wait19
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or email or facebook or web or twitter
Quality of communication58%
Quality of help83%
Customer votes7,637
Best phone number800-479-5899
Information last updatedMon Jan 20 2020 08:00:00 GMT+0000 (UTC)

Sears's 866-349-4358 Online Shopping Support Number

This Sears phone number is ranked #3 out of 8 because 70,770 Sears customers tried our tools and information and gave us feedback after they called. The reason customers call 866-349-4358 is to reach the Sears Online Shopping Support department for problems like Refund a Charge, Return an Order, Warranty Claim, Schedule Appointment, Device Support. As far as we can tell, Sears has call center locations in Arizona or Washington and you can call during their open hours Mon-Fri 8am-8pm EST. Sears has 8 phone numbers and 12 different ways to get customer help. We've compiled information about 866-349-4358 and ways to call or contact Sears with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Sears

Calling Sears at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Sears Online Shopping Support can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Sears's Online Shopping Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call. Click here if you want to compare Sears's phone numbers against each other.

Contacting Sears in General

While 866-349-4358 is Sears's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-479-5899 is their best customer phone number overall, and we have put together a comparison of their 12 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sears help by calling them, is that other customers give their customer support at this number a 58% score for their communication skills and a 83% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Sears.
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