Sears Online Shopping Support Phone Number

866-349-4358
Hold time now: 21 mins (avg 11)
Best time to call: 8:45am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Ask for "Customer Solutions"
This is not the most popular Sears phone number (it's ranked #3). Most customers call 800-479-5899 for support: Click here for best option

Other customers got on the phone recently because:

I need to cancel my water filter that comes every * months in the mail. I am moving fr...
Hello,*I purchased a washer and gas dryer for my parents home at *** Crestview Dr. Sant...
Took * *** months yo get my refrigerator fixed kept changing appointment dates worse...
Order ********* sent to wrong address. I need to change to the correct address
Putting together my snow blower attachment to my sears lawn tractor but parts are missi...
tring to get a call back from sears to ask ask when I will be refunded
Hi. I purchased an item online from sears.com and it did not fit in the space I needed...
Service appt got canceled*Cust serv keeps transferring me*Now I'm disconnected*Why suc...
I have a Kenmore washer I've had u service *x**st time bad repair**x fix the *st repair...
My ice maker is not working it overflows with water and freezes ice cubes in a huge lum...
I need to speak to a person about my repair payment.
Just wanting to check the status of an order * *HJ*****K******** . Have been billed but...
they delivered my fridge in december without the kickplate. part was ordered on dec...
Help with Canceling an order that was placed

Help me with my issue

Sears Online Shopping Support Phone Number 866-349-4358 - Info & Statistics

Phone number to dial866-349-4358
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingOnline Shopping Support
Call center hoursMon-Fri 8am-8pm EST
Best time to dial8:45am
Navigate phone maze to a humanAsk for "Customer Solutions"
Average wait11
Current wait21
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or email or facebook or web or twitter
Quality of communication55%
Quality of help80%
Customer votes7,640
Best phone number800-479-5899
Information last updatedFri Jan 27 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Sears's 866-349-4358 Online Shopping Support Number

This Sears phone number is ranked #3 out of 8 because 70,770 Sears customers tried our tools and information and gave us feedback after they called. The reason customers call 866-349-4358 is to reach the Sears Online Shopping Support department for problems like Refund a Charge, Return an Order, Warranty Claim, Schedule Appointment, Device Support. As far as we can tell, Sears has call center locations in Arizona or Washington and you can call during their open hours Mon-Fri 8am-8pm EST. Sears has 8 phone numbers and 12 different ways to get customer help. We've compiled information about 866-349-4358 and ways to call or contact Sears with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Sears

Calling Sears at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Sears Online Shopping Support can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Sears's Online Shopping Support department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Sears in General

While 866-349-4358 is Sears's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-479-5899 is their best customer phone number overall, and we have put together a comparison of their 12 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Sears help by calling them, is that other customers give their customer support at this number a 55% score for their communication skills and a 80% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Sears Contact Info

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