Sears Customer Service Issues

I placed an online order and noticed that the LABORDAY 10% discount, as well as the additional Sears card discount or any bonus discounts, were not applied. I tried to resolve this with a sales representative but the issue remains unresolved. I am reluctant to cancel the order because my tenant urgently requires the fridge by Monday. I attempted to address this by phone but did not receive a call back as promised. Consequently, I proceeded with the order, but I now request a refund of the discount amounts not applied. Please contact me at [redacted] as I need to speak with a representative.

I bought a Kenmore front load washer model [redacted]0 in [redacted]. I am Richard S., and Sears confirmed my purchase in [redacted] under my old phone number [redacted]. The washer has a limited lifetime warranty on the Stainless Steel Wash Basket as stated on page 2 of the manual. The spider assembly, which is part of the washer's basket, has broken. Despite contacting Sears and Whirlpool, I have not been able to receive assistance after multiple calls and online chats. I have disassembled the machine and can provide necessary information like pictures, warranty copy, model, and serial numbers. I am simply seeking for the part to be shipped to me under warranty, and I am willing to cover the shipping costs. According to Whirlpool, the part number is [redacted]0. If I do not receive help, my next steps will involve reaching out to the Better Business Bureau and the state Attorney General's office.

Hello, I had service performed on my refrigerator on 7/27/[redacted] under the unit number 8/84, SO#[redacted]5. The technician, Humayun, provided inefficient and arrogant service. Despite his initial diagnosis being incorrect, I was charged for labor and a wrong part. After multiple visits, the issue with the refrigerator persists, and I have paid nearly $[redacted] after receiving a 20% discount coupon. Humayun has shown poor customer service skills, incorrect diagnoses, and lacks professionalism. His demand for more money without acknowledging previous payments is unacceptable. I am requesting a refund of the labor charge and diagnostic fee. Additionally, I do not want him to return to my house in the future. I would appreciate it if Sears could ensure that Humayun does not service my appliances again. I am a loyal Sears customer but do not wish to encounter such behavior again. Thank you, Pritam Roy

I contacted the service department during the week of August 6th to schedule a service call for my oven. Despite being scheduled for August 14 between 3 and 6, the technician did not arrive and the appointment was delayed twice, eventually being rescheduled for August 24. After waiting for hours on both occasions, I was left without any resolution. I am a long-time Sears customer and this level of service is disappointing. I spoke with Jay Lee from scheduling, who offered a gift card but no real solution. I am frustrated and just want my oven fixed by a reliable technician. The lack of accountability and communication from Sears has made me question the quality of their appliance service. I expect better considering I have a maintenance agreement for other appliances. It is frustrating to see such a decline in service quality from a company I've relied on for over 25 years.

I purchased tires from Sears online and went to the North Riverside store for installation. Unfortunately, the tires ordered online did not fit, and I ended up paying more for the replacement tires sourced from the store. The crew at the store was helpful, but I believe I should receive a $30 refund to my Sears card to match the online price difference. Despite writing a letter outlining the issue, I received no response. My contact information is [redacted] and [redacted]. I hope Sears can address this matter promptly as a long-time customer. The final invoice was dated 6/22/[redacted], with Sales Check #[redacted]82 and Reference Number IN[redacted] for Uniroyal Tiger Paw tires. Thank you for your assistance.

Hello Sears Team, I am reaching out regarding an issue with an order I placed for a car battery on Aug 8th on Sears.com. After contacting the Sears Automotive store to confirm my installation date/time, I was informed that my online order had been canceled (reason unknown) and I was advised to purchase the battery locally in-store, which I did. Despite this, Sears.com proceeded to charge my debit card, resulting in a double charge. I have made numerous calls and spoken to eight different customer service representatives since then, but no one has taken ownership of the issue or provided any concrete information on my refund status, even after 19 days. Can someone please take charge of this matter, facilitate the refund process, and update me on the progress? Thank you, Mike Ridout

I am struggling to find a direct phone number to contact a Sears manager. The numbers I come across connect me to departments where the phone continuously rings without being answered. Several months back, I bought 2 pairs of pants online from Sears. One pair fits well, but the other pair doesn't due to the incorrect cut. I wasn't aware then that Sears has a 30-day return policy, unlike Macy's and REI with a one-year return policy. Despite the 7-month period since purchasing the pants in January, I hope there's a way to either return or exchange them as the tags are still on and I have the receipt. I would appreciate any assistance in resolving this issue and not losing the $26.99. Thank you.

Dear Customer Service, I hope this message finds you well. In early August, I placed an order at the Sears branch in Oakhurst, California. Despite receiving a confirmation printout, I did not receive any further communication regarding my order. Upon contacting your chat support, Matilda informed me that the order was mistakenly delivered to Illinois instead of California. I was assured that the issue would be resolved, but no further action has been taken. I then spoke to Shane from customer service who provided conflicting information about the order being shipped from the manufacturer. This lack of clarity has left me frustrated and uncertain about the status of my order, despite the charge appearing on my credit card. I urgently require assistance and clarification on the delivery process and expected timelines. Thank you for your attention to this matter. Sincerely, J. Tilton

Hello, I purchased a washer dryer set a month ago. When it was delivered last Thursday, I found the dryer was broken. The delivery person promised to come to fix it on Monday, but they didn't show up. They rescheduled for Tuesday between 6-8 PM, but by 8:30 PM, no one arrived. After multiple frustrating calls to customer service, I was informed they couldn't make it that day without any prior notice. The earliest available appointment they offered was on Thursday, which was not satisfactory given the inconvenience caused. I've wasted valuable time waiting for these deliveries and the lack of support has been disappointing. This unpleasant experience has made me decide never to order from Sears again. I won't recommend this company to anyone. Thank you.

I am reaching out on behalf of my parents regarding a serious issue that customer service has not resolved. Despite numerous unsuccessful attempts to contact them, we finally spoke to someone in the escalation department. However, due to a language barrier, no assistance was provided, and we were disconnected when requesting to speak to another representative. For further details, please contact me via the email I have provided. Name: Walker Simmons Contact Number: [redacted] Email: [redacted] The account is under my father's name: Walter Ruff [redacted] Westover Dr. Asheville, NC [redacted] Phone: [redacted] Your help in this matter would be greatly appreciated.

I am writing to express my dissatisfaction with your customer service. The representative I spoke with was extremely unprofessional and rude. During our conversation, he displayed a hostile tone, yelled, and even threatened to send my account to collections. I was confused by his behavior as I did not understand the reason for his aggression. Despite the unpleasant interaction, he abruptly ended the call without resolving my issue. I attempted to contact your team multiple times, but he was the only one who answered each call. The individual was calling from [redacted]. I had contacted your customer service to address an unauthorized charge on my account with order number [redacted]. I am disappointed that your company tolerates such disrespectful behavior from its staff. Sincerely, Leonardo P.S. Please arrange for a callback to resolve the unauthorized charge matter. I can be reached at [redacted].

I am frustrated with the poor warranty service I received for my KitchenAid refrigerator. Despite multiple attempts to resolve the issue of water leaking on the floor, the recommendations given did not fix the problem. The repairman acknowledged a manufacturing defect, but the warranty insisted on defrosting the unit and trying again. After waiting for 72 hours without any updates, I contacted the company only to find out they were still waiting for approvals. Despite requesting to speak to a supervisor and leaving messages with no callbacks, the communication has been lacking. The process has been prolonged with no resolution in sight, which reflects poorly on Sears and their customer service standards.

On August 28, [redacted], I purchased the Northwest Territory Front Porch Cabin Tent 10 Person and paid a delivery fee of $21.29. It was expected to be delivered on August 30, [redacted], despite the website indicating it would arrive on August 29, [redacted]. I spoke with a customer service agent named Jake who assured me it would arrive that day. After our call, I received another email stating I placed a duplicate order for the same item with a delivery date of September 5, [redacted]. Another agent mentioned my account would be charged again, but they would refund the amount within 5 to 10 days. I was informed the first order was delivered, yet I have not received anything, and they could not provide a UPS tracking number. I am disappointed to have spent over $[redacted] without receiving the tent in time for the weekend. This level of service is unacceptable.

I have had a frustrating experience trying to exchange a pair of shoes for my son. He accidentally bought two right feet! Initially, I called Berkshire Mall Sears shoe department to check if they had the correct pair but received no response after leaving a message. This was on Sunday, 8/26/18, and now it's Thursday, 8/30/18, with still no callback. The same scenario occurred with Exton Sears. After waiting in Exton Mall Sears shoe department for an hour and finding no assistance, I also had no luck at Berkshire Mall Sears. Left to fend for myself, I ended up switching the shoes at the store without help. This whole ordeal could have been avoided with a simple return call. I feel my time and patience were not respected. I am hoping for some form of compensation for this inconvenience.

Hello, I bought a bench vise from a Sears store in Topeka, Kansas. The day after my purchase, I noticed a large black scuff on the top. When trying to tighten it, it only turned a couple of times before getting stuck. I returned to Sears the next day, but they were out of stock and couldn't help me. I offered to pay the difference for a larger size, but they refused. I work in retail and expected more flexibility. Returning a couple of days later led to the same disappointing result. I couldn't get a refund or upgrade. Now, I'm seeking help for my non-functional vise that was faulty from the start. Thank you for your assistance.

To whom it may concern, I am Terry G. I purchased a Kenmore gas range on November 8, [redacted]. Unfortunately, the oven has stopped working. While the burners are fine, I suspect a glow plug issue. Maine State has laws protecting consumers like me under statute 4, specifying the responsibilities of sellers and manufacturers for defective items within their expected lifespan. Despite my attempts to reach out for assistance, I have encountered challenges. I may have to involve the State authorities if this matter is not resolved. The implied warranty states that a freestanding gas range's life expectancy is approximately 10 years, with an average of 19 years. Given that my oven has only been lightly used over the past nearly 3 years, I believe it should be repaired. I anticipate your prompt attention to this issue. Sincerely, Terry G.

I bought a Samsung RF18HFENBSG/US 18 cu. ft. Capacity Counter-Depth French Door Refrigerator - Black Stainless Steel on 8/22/18. Recently, I noticed that the item is on sale, so I reached out to Sears customer service via email on 8/29/18 for a price adjustment. After not hearing back, I followed up with another email and a phone call on the 31st. Today, I finally received a response stating that I do not qualify for the adjustment due to their 7-day price protection policy. However, online it clearly states that price adjustments can be requested up to 30 days after the purchase. Feeling disappointed, I contacted Ed Lampert's office but have yet to hear back. I am frustrated and eager to be refunded the $[redacted].19 price difference ($[redacted].87 purchase price - $[redacted].68 current sale price) before the Labor Day Sale ends.

I'm dissatisfied with the service from my Sears Home Warranty Plan. On July 2nd, a repair provider visited to assess my dryer and washing machine, mentioning a two-week wait for parts. After weeks of silence, I contacted Sears, who advised me to reach out to the provider. When I called the provider, they claimed to have the parts and scheduled a visit for the next day, but no one arrived or communicated. Despite reassurances of a next-day morning visit after more calls, no one showed up. The Customer Supervisor at Sears intervened, but the promised 40-minute arrival never materialized. Frustrated by the numerous unmet promises and delays, I seek a full refund for the home warranty fees and urge the provider to fulfill their service. The prolonged wait has prompted me to consider purchasing new appliances. Contract Number: [redacted].

Name: Duong Luc Phone Number: [redacted] Today, two technicians came to install the water pipe for the new washer. They mentioned that the old water pipe wasn't suitable for installation and needed fixing. However, upon inspection, we found no issues with the old pipe. They were unaware of the two new water pipes on the new washer. All that was required was removing the old pipes and installing the two new ones. During the delivery, one of the delivery personnel was disrespectful and insisted on fixing the "installation issue" before proceeding. Despite explaining that it was a simple switch of the pipes, he rudely remarked "fk people," which was highly offensive. Customer service should not include such behavior. Thank you.

We bought a Kenmore Elite refrigerator in October [redacted]. Since May of this year, we've noticed water leaking from the bottom of the unit. The refrigerator has an icemaker but no in-door water dispenser. We've had 7 visits from Sears contractors to fix it, and we're currently waiting for another service visit. We've experienced 2 "No Show/No Call" appointments, which is frustrating. At this point, we're losing confidence that the issue will be resolved. We're contemplating getting a new refrigerator or a partial refund to go without the icemaker. The leak has also damaged some of our cabinets, and we're awaiting estimates for repairs.