Sears Customer Service Issues

My Sears Home Warranty experience with contract number [redacted]5 has been incredibly frustrating. The customer service is poor, with representatives who are difficult to understand and technicians who mishandle the repairs. The technician dismantled my AC unit, was unable to fix it, and then allegedly stole parts from it. I had to escalate to a manager to finally get the parts ordered. This whole ordeal has left me without AC for five days and counting. It's unacceptable and I feel compelled to share my negative experience with others. Sears Home Warranty's lack of professionalism and efficiency is evident in the way they handle customer issues.

To Whom It May Concern, I contacted Sears on July 13th via phone to order a replacement lightbulb for my Kenmore dryer. After being charged $24.99 on July 16th, the bulb never arrived. Upon inquiring on August 9th, I discovered that the bulb had been sent to an old address. Despite multiple calls and transfers, the issue remained unresolved. After contacting a local Sears store, I was able to speak to a person who promised to resend the bulb to the correct address. I was extremely frustrated with the lack of efficiency in resolving the problem. Sears' automated system made it difficult to reach a live person, and the language barrier further complicated the issue. I am baffled as to why no credit was issued when the package was returned and why nobody attempted to contact me. The chain's poor customer service reflects its current struggles as a corporation.

I am extremely frustrated and upset about the situation! My refrigerator stopped working on July 26th. The first technician who came on August 2nd replaced a part but didn't check if it solved the issue. When I called Sears for the same tech to return, they couldn't schedule it. The second technician arrived on August 8th and had to order three parts to fix it. After ordering, I was told the soonest available date for the repair is August 20th. This timeline is unacceptable! I shouldn't have to wait three weeks for a resolution. Sears should have more technicians available for repairs promptly. Despite having already paid, I haven't received the service I expected. To escalate this matter, I have contacted my local news station and will share my experience on social media. I urgently need my 2-year-old refrigerator fixed before August 20th. Could you assist in expediting a technician's visit?

I received my refrigerator on August 8th, and unfortunately, it was delivered with a dent. The delivery person promptly reported the issue, and a replacement was scheduled. However, when the new refrigerator arrived, it had a rip in the hose for the water and ice dispenser. Initially, customer service was unhelpful, directing me to contact the store. After persisting, I was able to reschedule delivery for a new fridge, albeit after some frustration. While I understand that dents happen, receiving a second faulty appliance was disappointing. This experience has left me dissatisfied with the customer service received, especially considering the significant amount spent on new appliances. If I had seen these reviews beforehand, I might have reconsidered my purchase.

I had a service call scheduled and the technician did not show up. This was my third attempt after starting on July 30th. I was charged $[redacted] for the appointment where no fixing was done. After scheduling a second appointment and then being rescheduled again, the technician did not show up on the new day. When I called, I was told I would have to wait another two weeks for another appointment and that Sears does not issue refunds. It's been a month, my washer is still broken, the technician never arrived, and I wasted a whole day waiting. I am disappointed and frustrated. I would like a refund of my $[redacted].

I placed an order for a 3-in-1 exercise machine on May 3rd. Initially, we were informed it would arrive within a week. However, upon following up, the delivery date was rescheduled to May 24th due to our absence. Despite reassurances that they would hold the item, we were later told it would arrive on August 11th. To our dismay, on the said date, I received an email stating the order was canceled. It has been three months, we have been charged, used rewards points, yet still have no exercise machine. Sears offered a mere 5% discount as compensation, which is not satisfactory considering the prolonged delay. Recently, they issued a credit and restored reward points, but all we desire is the same exercise machine at the original price. This experience, along with a previous incident six months ago, has left me extremely frustrated and skeptical of Sears' service.

I own a Samsung microwave with the model number ME17H703, which was bought from Sears. Despite not being used since noon on Wednesday, when I returned home on Thursday evening, I found the microwave door had exploded, scattering glass across the kitchen floor. Samsung sent a repair service, but they deemed the issue not covered under warranty since the purchase was made in November [redacted]. I am reaching out to Sears to request either a repair or replacement for the microwave, as I believe the issue lies within the door assembly, based on information found online about similar incidents. Thank you for your attention to this matter, and I look forward to your response.

I bought a new mattress in mid-May to help with my back pain, but unfortunately, it didn't provide relief. I was told over the phone that I missed the 30-day return window, but upon reviewing the return policy on your website, it states a 30 to [redacted]-day return period for mattresses. Can you clarify this policy discrepancy and provide guidance on how I can proceed with the return process?

I recently had a service technician come to check on my still-under-warranty broken fridge. Despite just cleaning the back, the issue persists. When I called for another appointment, I was informed the next available slot is on August 28th. I requested to speak with a supervisor for assistance, but the supervisor was unhelpful, refused further escalation, and abruptly ended the call. I am concerned about the delay in repair, given the previous technician's inability to fix the fridge. Waiting another two weeks for a repair could leave me without a functioning fridge for over a month.

Hello, my name is Troy Vendryes, and I placed order # [redacted]66 with Sears on June 21, [redacted]. I contacted Sears at 1-[redacted] to order a JVC DLA-RS440U projector priced at $[redacted].00. I specifically inquired about restocking fees and receiving a full refund, to which the representative assured me there would be no restocking fee and a full refund upon return. After receiving the item on June 27th, I decided to return it, incurring a $63 shipping fee. However, upon checking my Sears card, only $[redacted] was refunded on July 12th. Sears advised me to contact Five Star Buy at [redacted] for the restocking fee issue, resulting in an additional $[redacted].75 refund. Despite numerous calls to Sears at 1-[redacted] over the past four weeks, addressing the discrepancy, I have not received a satisfactory resolution. I believe there is still a $[redacted].25 refund owed to my credit card. I would appreciate a confirmation of my complaint receipt and an update on my case status. Thank you, Troy Vendryes. Address: [redacted] Winands Rd, Randallstown, MD [redacted]. Phone: [redacted].

On August 5th, I visited the Waterford Sears Auto Center to address my squealing brakes. Despite being told the front brakes were fine, the rear brakes were replaced. However, the rear right brake continued to squeal and perform poorly, prompting me to return the vehicle on the spot. They assured me the noise would subside as the brakes adjusted, but since it didn't, I called and brought it back on August 11th. They mentioned shaving the rotors. Yet, the brake problems persisted, leading me to schedule an appointment for 8 am on August 15th. Unfortunately, upon arrival, I discovered only the left rotor was worked on, no appointment was booked, and they were fully booked for the day due to staff shortages. I'm left wondering how Sears will address the significant time wasted (over 6 hours), resolve the brake issue effectively, or provide a refund so I can seek assistance from a more capable mechanic.

I purchased a Kenmore [redacted] 8,[redacted] BTU Portable Air Conditioner for $[redacted]. Unfortunately, it is very loud and doesn't effectively cool my 12'x12' room as advertised. I find myself needing to sit directly in front of it to feel any cooling effect. Unlike the great Kenmore products I've bought in the past from Sears, this experience has left me disappointed. The included plastic slider was too long and required modification to fit the window. Regrettably, I discarded the box after purchase, so returning it is a challenge. I am considering installing central air conditioning instead. I feel let down and would appreciate a partial refund. I have warned my colleagues against buying this model due to its inefficiency. Despite this setback, I still have faith in Sears but will be cautious with future purchases after this unsatisfactory experience. Thank you for your attention to this matter. Ray S.

Subject: Sears Refrigerator Repair Complaint Dear Concerned Party, I am reaching out to address an ongoing issue with the Kenmore refrigerator, Model: [redacted]3.[redacted], purchased by my Mother, **************, from the Sears Department Store at [redacted] Barnes Crossing Road, Tupelo, MS in late [redacted]. The refrigerator experienced cooling problems in July [redacted]. Two unsuccessful repair attempts were made by a Sears technician in July. A subsequent part replacement was scheduled for August 13, [redacted]. The repair window of 8 am to 5 pm inconvenienced working individuals. Unfortunately, the technician's visit was missed, leading to a rescheduled date of August 31, [redacted]. This delay has caused significant food loss and inconvenience for my Mother. The prolonged repair process and lack of efficient scheduling have added to her frustration. We are seeking a prompt resolution and clarification regarding the repair process and timeline. We are concerned about the reliability of the appliance, given its failure within a relatively short period. Your immediate attention to this matter is appreciated. Thank you for addressing this issue promptly and effectively. Sincerely, Keisha B.

Subject: Concern Regarding Kenmore Refrigerator Repair I am reaching out regarding my Mother's recent experience with Sears regarding her Kenmore refrigerator purchase in [redacted]. The model number is [redacted]3.[redacted]. Unfortunately, in July [redacted], the refrigerator ceased functioning properly. The Sears repairman visited her twice in July, with a charge of $80 for the first visit. After the second visit, a part needed to be ordered, and a return visit was scheduled for August 13, [redacted]. Due to the wide repair window time from 8 am to 5 pm, it has been challenging for working people to accommodate these repairs. Additionally, my Mother has had to dispose of approximately $[redacted] worth of food due to the refrigerator malfunction. We seek a solution prior to the rescheduled date on August 31, [redacted]. It is unclear why the refrigerator encountered issues after only a year and seven months of use. We are looking for a prompt and effective resolution to this matter. Thank you for your attention. Sincerely, K. B.

Order # [redacted]74 I am disappointed with the lack of response from Sears regarding missing pieces from my order delivered to Rachel Bassett. I expect better customer service and a complete replacement of the canopy without charge. Despite emailing and attaching the list of missing items, I have not received any acknowledgment or resolution. The lack of communication and incomplete order have soured what was meant to be a gift. I am frustrated with the ordeal and lack of response from Sears. I demand a satisfactory resolution to this issue promptly. Cheryl Conner

I have a Kenmore Elite front-loading washer that came with the house built in [redacted]. For over a year, it has been displaying an error code F/DL, causing issues with locking and unlocking the door. I usually reset the controls to make it work, sometimes waiting hours for it to cooperate. This time, the door is stuck locked after a cycle. Despite multiple attempts over two days, it remains locked. I am uncertain if the cycle completed. Please advise on unlocking the door. I have included my email for reference, although I am unsure why it is needed for a live chat.

I bought a gas dryer by mistake instead of electric. Trying to exchange it has been a nightmare. After the second wrong delivery and pickup, I asked for a refund. The washing machine was returned on July 27, [redacted], but the refund process has been a disaster. I received a partial refund via check, and the remaining amount is still pending. I was given the runaround multiple times, and even my bank denies holding any funds. Sears mentioned investigating and speaking with my bank, but so far, no progress. I am frustrated and desperate to get my $[redacted].17 back. This whole experience has been a huge customer service failure. I provided reference numbers and all relevant details, but no resolution yet. I have been patient and made numerous calls, but I am now considering legal action if needed.

I have been trying to order a battery charger (9-[redacted]) for over a month, which was discounted. Additionally, I ordered a replacement part (9-[redacted]) that was delivered but turned out to be incorrect. Now, I have been informed that the replacement charger (9-[redacted]) is discontinued, with the substitute part being [redacted], but there is no delivery date provided. I am confused as to why Sears is facing challenges in ordering a battery charger and the extended delay in its delivery.

I am curious to know if Sears has a history of mower blades breaking. On August 11, [redacted], a 42-inch blade broke off my Sears tractor and landed about 44 feet away. I am thankful that no one was injured as the broken blade flew in the opposite direction of my family who were in the yard at the time. I have owned this tractor for 12 years and have never encountered this issue before, maintaining it well and regularly replacing the blades. In spring [redacted], I replaced the mower deck and fitted it with new mulching blades in spring [redacted], but they did not even last a full season. Safety is my main concern, and the unexpected breakage has left me disappointed considering the cost of the blades. Craftsman tractor model: [redacted]01 New Sears deck: [redacted] 42" Craftsman mulching blade kit: [redacted]-[redacted]-S137

I'm a loyal Sears appliances customer with a service agreement for my Kenmore refrigerator since [redacted]. Despite multiple repairs over the last 4 years, the unit stopped working recently. Unfortunately, Sears technicians have been unable to fix it after numerous visits, leaving me without a refrigerator for over a month. I've requested a replacement due to the unit's age, my lengthy service agreement, and the extended downtime, but Sears claims I don't meet the 4 qualifying repairs or attempts in a 12-month period. I feel frustrated and hope to find a solution to this ongoing issue and qualify for a product replacement. Thank you, a soon-to-be former Sears customer.