Progress Energy (NC & SC) Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Progress Energy (NC & SC)?
Q:
Does Progress Energy (NC & SC) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Wednesday, and the most busy day is Friday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 9 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Progress Energy (NC & SC) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Progress Energy (NC & SC) phone number to document the phone system.
Here is how our research team describes the way the Progress Energy (NC & SC) phone system greets you: Duke Energy - What is the phone number on your account? Or you can say, "find my account another way" or "I am a new customer."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "I am a new customer" at the first menu. Next, put in your zip code.
Below are some clips we've found from Progress Energy (NC & SC)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"Duke Energy. Your call may be recorded.
For security, please spell your last name one letter at a time."
Excerpt from a call with Progress Energy (NC & SC)
Friday, January 5, 2024 2:48 PM
They may need the phone number on your account
"Duke Energy. Your call may be recorded.
Just so you know, our customer care specialist may not be available right now, but I can still help.
What's the phone number on your account? You can also say find my account another way or I'm a new customer."
Excerpt from a call with Progress Energy (NC & SC)
Monday, April 1, 2024 12:31 AM
They may ask your reason for calling (instead of a menu)
"Duke Energy. Your call may be recorded.
Just so you know, our customer care specialist may not be available right now.
But I can still help. To connect you with the right specialized agent and avoid multiple transfers, please tell me the reason for your call."
Excerpt from a call with Progress Energy (NC & SC)
Thursday, March 21, 2024 12:20 AM
They may ask you to enter information with the dial pad
"Enter your phone number. Otherwise, if you'd rather find your account another way, press one."
Excerpt from a call with Progress Energy (NC & SC)
Friday, February 2, 2024 9:55 PM
The first phone menu
"Duke Energy.
Your call may be recorded.
What's the phone number on your account? You can also say find my account another way or I'm a new customer.
Enter your phone number. Otherwise, if you'd rather find your account another way, press one.
If you're a new customer, press two."
Excerpt from a call with Progress Energy (NC & SC)
Friday, February 2, 2024 9:55 PM
What are the hours and when should I call?
Progress Energy (NC & SC) operates the call center for this 800-452-2777 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Progress Energy (NC & SC) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Progress Energy (NC & SC) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Progress Energy (NC & SC) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Progress Energy (NC & SC) is Wednesday. The most busy day to call is Friday, which averages 543% more phone calls by comparison. Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Tue
- Wed
- Quietest
- Thu
- Fri
- Busiest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call Progress Energy (NC & SC)
In summation, the best day to call Progress Energy (NC & SC) is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Progress Energy (NC & SC) staffs the call center well on Wednesday.
Why Customers Call Progress Energy (NC & SC)
Below is a sample of recent calls to Progress Energy (NC & SC), and their purpose. Are any of these similar to the reason you are trying to call?
Service request for address: "I was trying to get certain service at [address]."- From a call lasting 2m 56s , Jan 5, 2024 2:48 PM
More Progress Energy (NC & SC) Customer Service Contacts
There are of course other ways to contact Progress Energy (NC & SC) customer service besides the phone. Below we list the best ones, by medium.
Progress Energy (NC & SC) Customer Email Addresses
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Progress Energy (NC & SC) will reply our your email.
Progress Energy (NC & SC) Customer Help Desk / Web Support
As a last, sometimes only, resort- Progress Energy (NC & SC) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Progress Energy (NC & SC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Progress Energy (NC & SC) agent. This phone number is Progress Energy (NC & SC)'s best phone number because 4,248 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-452-2777 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Progress Energy (NC & SC) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Progress Energy (NC & SC) has 1 phone number. It's not always clear what is the best way to talk to Progress Energy (NC & SC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Progress Energy (NC & SC). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Progress Energy (NC & SC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.