What should I do if my service is interrupted?

If a customer experiences an interruption in service with Progress Energy in North Carolina or South Carolina, the first step is to ensure safety. It is important to remain calm and report any downed power lines or hazards to local authorities. Then, customers should check for any notifications from Progress Energy regarding outages, as the company often communicates updates through various channels, including text alerts and social media. Next, customers can access the Progress Energy website, where they may find useful information about ongoing outages, estimated restoration times, and updates on the situation. The website typically provides an option to report the outage directly. Utilizing the online tools available can expedite the process of restoring service, as it allows the company to assess the situation efficiently. Keeping a list of emergency contact numbers can also be helpful. While it is not advisable to contact Progress Energy directly during an outage, they have resources available to assist customers through their online platform. Overall, staying informed, ensuring personal safety, and utilizing online resources are essential steps during a service interruption.