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Progress Energy (NC & SC) Customer FAQ

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What is Progress Energy (NC & SC)'s Phone Number?

The question we are asked most often is about how to talk to Progress Energy (NC & SC) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my service when I move?

Yes, you can transfer your service when you move with Progress Energy in North Carolina and South Carolina. To do so, you will need...
Ask any question you have about Progress Energy (NC & SC) customer service, get an answer now.
Contact Progress Energy (NC & SC) customer service

Outages

How do I report a power outage?

To report a power outage, you can contact our customer service team by phone or online through our website. Make sure to have your...
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What do I do if I smell gas?

If you smell gas, it's important to act quickly and cautiously. Leave the area immediately and avoid using any electronic devices or...
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Billing

How can I set up automatic bill payments?

You can easily set up automatic bill payments through our secure online portal. Simply log in to your account, navigate to the payment...
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What payment options are available?

Progress Energy offers several convenient payment options for customers in North Carolina and South Carolina. Customers can choose...
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Can I view and track my usage online?

Yes, customers of Progress Energy in North Carolina and South Carolina can conveniently view and track their energy usage online. Our...
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What are the different billing options available?

Progress Energy offers several billing options to meet the diverse needs of its customers. Firstly, the company provides a traditional...
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Incentives

Are there any rebates or incentives for energy-saving upgrades?

Yes, there are several rebates and incentives available for energy-saving upgrades through Progress Energy in North Carolina and South...
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Rates

What are the current rates for residential customers?

The current rates for residential customers vary based on several factors, including location, energy usage, and time of consumption....
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Programs

Are there any programs for low-income customers?

Yes, Progress Energy offers several programs specifically designed to assist low-income customers. These programs aim to provide financial...
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Service Requests

How long does it typically take to process a service request?

The typical processing time for a service request with Progress Energy in North Carolina and South Carolina varies depending on the...
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Moving

Can I transfer my service when I move?

Yes, you can transfer your service when you move with Progress Energy in North Carolina and South Carolina. To do so, you will need...
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Help me with my Progress Energy (NC & SC) customer service issue

Ask any question you have about Progress Energy (NC & SC) customer service. We will do our best to get you answers right away.
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