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Progress Energy (NC & SC) Customer FAQ

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What is Progress Energy (NC & SC)'s Phone Number?

The question we are asked most often is about how to talk to Progress Energy (NC & SC) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Progress Energy (NC & SC) Customer Questions

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Outage and Service

How do I report a power outage?

To report a power outage to Progress Energy (NC & SC), customers can use the online outage reporting tool, the official mobile...
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How long does it typically take to process a service request?

The time it takes to handle a service request with Progress Energy can differ based on complexity, with standard requests...
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Can I transfer my service when I move?

Yes, customers can transfer their Progress Energy service when relocating by providing their current and new addresses along...
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What should I do if my service is interrupted?

In the event of a service interruption with Progress Energy, prioritize safety and report hazards to authorities. Check for...
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Billing and Payments

How can I set up automatic bill payments?

To establish automatic bill payments with Progress Energy, customers should log into their online account or create one if...
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What payment options are available?

Progress Energy provides multiple payment methods, including traditional mail payments, online payments with credit or debit...
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What are the different billing options available?

Progress Energy provides several billing options to meet customer needs, including standard monthly billing, Budget Billing for...
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Can I view my past bills online?

Yes, Progress Energy customers in North and South Carolina can access their past bills online through their account management...
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Safety and Emergencies

What do I do if I smell gas?

When detecting a gas smell, it is crucial to leave the area immediately without using any electrical devices or creating...
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Are there any programs for low-income customers?

Progress Energy provides several programs to assist low-income customers with energy costs, including the Energy Assistance...
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Energy Efficiency and Rates

Are there any rebates or incentives for energy-saving upgrades?

Progress Energy, now Duke Energy in the Carolinas, provides various rebates and incentives aimed at promoting energy-efficient...
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What are the current rates for residential customers?

Progress Energy (NC & SC) updates residential rates regularly, influenced by location, season, and programs. For up-to-date...
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Can I view and track my usage online?

Customers of Progress Energy (NC & SC) can track their energy usage online through an accessible platform. After registering,...
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What energy efficiency programs do you offer?

Progress Energy offers a range of energy efficiency programs for both residential and commercial customers in North and South...
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Are there alternative energy sources available?

Progress Energy acknowledges the significance of alternative energy sources like solar, wind, hydroelectric, and biomass in...
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