How long does it typically take to process a service request?

The processing time for a service request with Progress Energy can vary based on the type and complexity of the request. Generally, standard requests such as new service connections or service upgrades may take anywhere from a few days to several weeks to complete. For example, if the request involves minor adjustments or routine maintenance, it may be resolved more quickly. On the other hand, requests that require significant infrastructure changes or involve special circumstances may take longer due to the need for planning, permitting, and scheduling. To get the most accurate and current information regarding a specific service request, it is advisable to consult Progress Energy's official website. There, customers can find detailed explanations of various services offered, as well as estimated processing times and any additional requirements. This information can help set expectations and provide clarity on the service request timeline you can anticipate.