How long does it typically take to process a service request?

The typical processing time for a service request with Progress Energy in North Carolina and South Carolina varies depending on the specific nature of the request. However, we strive to handle service requests promptly and efficiently. For general requests, such as starting or stopping service, the processing time usually ranges from one to three business days. More complex requests, such as relocating meters or setting up new service connections, may take longer and can require up to two weeks. To ensure timely processing, we recommend submitting service requests in advance and providing all necessary information. Our dedicated customer service team is committed to providing excellent service and will keep you informed throughout the process.