What is the average duration of a power outage and how can I report one?

The average duration of a power outage can vary depending on various factors like the cause, weather conditions, and the complexity of the issue. Progress Energy aims to restore power as quickly and safely as possible. Minor disruptions may be addressed in a matter of minutes, while more significant outages could take several hours to resolve. To report a power outage, customers can use the online outage reporting tool on our website or call our 24/7 customer service hotline. We recommend providing specific details such as the location and any visible damage that could assist our crews in addressing the issue promptly. Progress Energy strives to keep customers informed about restoration progress via our outage map and regular updates through various communication channels.