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Progress Energy - Florida Customer FAQ

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What is Progress Energy - Florida's Phone Number?

The question we are asked most often is about how to talk to Progress Energy - Florida customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Progress Energy - Florida Customer Questions

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Bill Payment

How do I set up automatic bill pay?

To establish automatic bill pay with Progress Energy Florida, customers should log into their account on the company's website...

What are the available payment options?

Progress Energy Florida provides several payment methods including online payments for instant confirmation, automatic payments...

Can I view my billing history online?

Yes, Progress Energy Florida customers can view their billing history online through a secure account management portal. Users...

Service Management

How do I transfer my service to a new address?

Transferring service with Progress Energy Florida involves visiting their website to provide account details and confirm...

Can I schedule an appointment for a service installation?

Progress Energy Florida allows customers to schedule service installations through their website, which details the procedure...

Safety and Emergencies

What should I do if I smell gas in my home or neighborhood?

If someone detects the smell of gas, it is vital to leave the area quickly and encourage others to do the same, keeping a safe...

How do I report a power outage?

To report a power outage with Progress Energy Florida, customers can use the website's dedicated outage section, a mobile app,...

What should I do if my power goes out?

In the event of a power outage, it is important to stay calm and check whether it's just your home or a wider area affected....

How do I report a streetlight outage?

To report a streetlight outage, a customer should collect details like the street address, nearest cross streets, and any pole...

Power Outages

What is the average duration of a power outage and how can I report one?

Power outage durations vary based on the cause and damage, generally lasting from minutes to hours, especially during severe...

How can I receive updates on outages or service interruptions?

Progress Energy Florida provides multiple ways for customers to stay informed about outages, including real-time outage maps on...

Rate Plans and Savings

What are the different rate plans available and how do I change my current plan?

Progress Energy - Florida provides various rate plans for residential, commercial, and industrial customers. Residential...

Are there any available energy-saving programs or rebates?

Progress Energy Florida provides various programs and rebates aimed at helping both residential and commercial customers...

Where can I find information about renewable energy options?

To learn about renewable energy options from Progress Energy - Florida, the official website is recommended. It offers...

How can I lower my electric bill?

To reduce electric bills, individuals should consider an energy audit, upgrade to energy-efficient appliances, and change usage...

Is there a program for seniors or disabled customers?

Progress Energy Florida has assistance programs tailored for seniors and disabled individuals, including financial aid for...

What energy-saving tips does Progress Energy provide?

Progress Energy Florida suggests several strategies for saving energy, including improving home insulation, using...
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