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Progress Energy - Florida Customer FAQ

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What is Progress Energy - Florida's Phone Number?

The question we are asked most often is about how to talk to Progress Energy - Florida customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Progress Energy - Florida Customer Questions

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Bill Payment

How do I set up automatic bill pay?

To establish automatic bill pay with Progress Energy Florida, customers should log into their account on the company's website...
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What are the available payment options?

Progress Energy Florida provides several payment methods including online payments for instant confirmation, automatic payments...
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Can I view my billing history online?

Yes, Progress Energy Florida customers can view their billing history online through a secure account management portal. Users...
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Service Management

How do I transfer my service to a new address?

Transferring service with Progress Energy Florida involves visiting their website to provide account details and confirm...
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Can I schedule an appointment for a service installation?

Progress Energy Florida allows customers to schedule service installations through their website, which details the procedure...
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Safety and Emergencies

What should I do if I smell gas in my home or neighborhood?

If someone detects the smell of gas, it is vital to leave the area quickly and encourage others to do the same, keeping a safe...
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How do I report a power outage?

To report a power outage with Progress Energy Florida, customers can use the website's dedicated outage section, a mobile app,...
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What should I do if my power goes out?

In the event of a power outage, it is important to stay calm and check whether it's just your home or a wider area affected....
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How do I report a streetlight outage?

To report a streetlight outage, a customer should collect details like the street address, nearest cross streets, and any pole...
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Power Outages

What is the average duration of a power outage and how can I report one?

Power outage durations vary based on the cause and damage, generally lasting from minutes to hours, especially during severe...
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How can I receive updates on outages or service interruptions?

Progress Energy Florida provides multiple ways for customers to stay informed about outages, including real-time outage maps on...
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Rate Plans and Savings

What are the different rate plans available and how do I change my current plan?

Progress Energy - Florida provides various rate plans for residential, commercial, and industrial customers. Residential...
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Are there any available energy-saving programs or rebates?

Progress Energy Florida provides various programs and rebates aimed at helping both residential and commercial customers...
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Where can I find information about renewable energy options?

To learn about renewable energy options from Progress Energy - Florida, the official website is recommended. It offers...
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How can I lower my electric bill?

To reduce electric bills, individuals should consider an energy audit, upgrade to energy-efficient appliances, and change usage...
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Is there a program for seniors or disabled customers?

Progress Energy Florida has assistance programs tailored for seniors and disabled individuals, including financial aid for...
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What energy-saving tips does Progress Energy provide?

Progress Energy Florida suggests several strategies for saving energy, including improving home insulation, using...
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