Kohl's Customer Service

Phone Number & Contact Information

855-564-5705
Toll-free·Calls Customer Service·Most popular Kohl's number
Q:How do I get a live human at Kohl's?
A:Press 1, then 1, then 0
Q:Does Kohl's offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 6am-11pm, Sun 9am-10pm CST. The least busy day is Sunday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 17 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

More Kohl's Customer Phone Numbers

800-564-5740 - Kohl's Card
Toll-free · Keep pressing 0 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Kohl's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1, then 0
Below are some clips we've found from Kohl's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kohl's. To make a payment, or for questions regarding your Kohl's charge account, press one. For coals dot com assistance with order placement, or to check on an existing order, press two. For Kohl's rewards point inquiries, you have selected Kohl's dot com. Remember, we are available by check. Twenty four hours a day on coals dot com. Just go to the contact us section and click the ask us button. Please note, that our menus have recently changed."
Excerpt from a call with Kohl's
Thursday, January 4, 2024 4:21 PM
They may ask you to enter information with the dial pad
"Thank you for calling Kohl's. To make a payment, or for questions regarding your Kohl's charge account, press one. For Kohl's dot com assistance with order placed
You have selected Kohl's charge.
Please enter in the last four digits of the primary account holder's social secure"
Excerpt from a call with Kohl's
Tuesday, April 2, 2024 1:35 PM
The first phone menu
"Thank you for calling Kohl's.
To make a payment, or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order, press two."
Excerpt from a call with Kohl's
Saturday, March 23, 2024 6:46 PM
After you press 1
"For Kohl's rewards, point inquiries, or enrollment quest you have selected Kohl's charge.
For servicing of your Kohl's card, please press one.
For servicing of your Kohl's rewards Visa, please press two."
Excerpt from a call with Kohl's
Sunday, January 7, 2024 5:41 AM
After you press 2
"For Kohl's rewards, point you have selected Kohl's dot com. Remember, we are available by chat twenty four hours a day on coals dot com. Just go to the contact us section and click the ask us button. Please note that our menus have recently changed. Eight to repeat the current menu, nine to end the call, or zero to speak to an associate. Please note, that our menus have recently changed. Eight to repeat the current menu. Nine to end the call, or zero to speak to an associate.
For existing orders, press one.
For new orders, press two.
For Kohl's cash, press three.
To reset your password, press four.
For Sephora orders, press five.
At any time during this call, you can press seven to return to the main menu."
Excerpt from a call with Kohl's
Friday, April 5, 2024 10:01 PM

What are the hours and when should I call?

Kohl's operates the call center for this 855-564-5705 phone number Mon-Sat 6am-11pm, Sun 9am-10pm CT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,015 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kohl's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kohl's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kohl's is Sunday. The most busy day to call is Friday, which averages 128% more phone calls by comparison. Again, this is based on a sample of 1,015 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Kohl's is Monday.

Why call this Kohl's number?

Below is a sample of recent calls to Kohl's, and their purpose. Are any of these similar to the reason you are trying to call?
Unknown: ""
- From a call lasting 3m 53s , Mar 29, 2024 8:36 PM
Wrong item received: "I am calling regarding an order I placed, and I received the wrong item."
- From a call lasting 18m 19s , Mar 23, 2024 6:46 PM
Missing item from order: "I received an order yesterday, and I had ordered two items, and I only received one item."
- From a call lasting 6m 12s , Mar 22, 2024 11:01 PM
Order online for store pickup: "I wanna order it online and pick it up at the Kohl's store."
- From a call lasting 8m 13s , Mar 17, 2024 5:59 PM
Making Kohl's payment: "I'm trying to pay on my Kohl's charge."
- From a call lasting 6m 50s , Mar 15, 2024 7:11 PM
Payment issue: "I'm having problem trying to pay my charge card bill."
- From a call lasting 4m 10s , Mar 12, 2024 2:39 PM
Inquiring about Kohl's card: "I have been online applying for a Kohl's card and was calling to see if I got a coupon for it."
- From a call lasting 2m 45s , Mar 8, 2024 9:55 PM
Invalid discount code: "The code I put in to get the discount keeps coming up as invalid."
- From a call lasting 5m 51s , Mar 8, 2024 6:42 PM
Inquiring about bill: "I'm trying to call about my bill."
- From a call lasting 11m 11s , Mar 6, 2024 10:03 PM
In-store slip and fall: "I had a slip and fall incident in the store and need to speak to someone about it."
- From a call lasting 6m 59s , Feb 28, 2024 4:43 PM

More Ways to Contact Kohl's Customer Service

There are of course other ways to contact Kohl's customer service besides the phone. Below we list the best ones, by medium.
Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Kohl's provides this option.
Facebook / Messenger
Some customer service teams, like that of Kohl's, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Kohl's's website
As a last, sometimes only, resort- Kohl's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Kohl's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kohl's agent. This phone number is Kohl's's best phone number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-564-5705 include Cancel an Order, Refund, Track an Order, Place an Order, Complaint and other customer service issues. Rather than trying to call Kohl's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or web. In total, Kohl's has 2 phone numbers. It's not always clear what is the best way to talk to Kohl's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Kohl's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kohl's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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