Kohl's Customer Service

Contact Kohl's & solve common issues

Use Kohl's's Phone Number

Kohl's's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Kohl's. Below you will also find the phone and non-phone-based contact information we've gathered.

Kohl's: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Kohl's.
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Click below to show 20 more questions, answers, and complete guides to common Kohl's customer support problems.

Contacting Kohl's customer support

Below you can compare and contrast the 5 ways to contact Kohl's by looking at which ones are the fastest and which ones other customers recommend the most for solving Kohl's customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Kohl's across the following channels: Phone, Chat, Facebook, Web.

Phone number / contactWaitVotes
Customer Service
21 mins12
Live Chat at cs.kohls.com
Customer Service
21 mins5
Customer Service
14 mins71
Online Help at cs.kohls.com
Customer Service
< 2 hrs33
Kohl's Card
38 mins28

Recent reasons customers contacted Kohl's:

I want my payment that kohl’s took upon themselves to take out of my account stopped
I recently scheduled my payment (due ********) for ********. I looked at the statement...
*. I cannot access my payment online. I have recently switched to paper bills because t...
There sending my order to the wrong address
I am missing an item from my order Order*********** Item Sku********* (Gerson Solar B...
My name is Sharla Sloan. My charge account with Kohl's is ***-****-***. I made TWO PA...
Hello! I am an influencer named Maryam based in the United States. I run the account Sl...
I called and asked for extended times to pick yup some irders The person said they wou...
Your ordering interface is totally counterintuitive. When I typed in the one-time deliv...
Missing item in the order
Got the wrong order. Did not get what I ordered
I received my order and * of my items were missing. Online it says it was delivered but...
Did not get it any rebate information which I submitted by November just want to know d...
Ordered a sf **ers timeex watch for my husband for christmas and when he opend its not...
I keep getting emails that I have Kohls cash that I must use but it isn't in my wallet...

Help me with my issue

Does GetHuman work with Kohl's?

GetHuman does not work with Kohl's's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Kohl's at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Kohl's's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Kohl's at a Glance

Kohl's has 1 chat option
Kohl's has no customer email
Kohl's has 1 help forum
Kohl's has no twitter handle
Kohl's has 1 facebook page
Contact information overview

Answered on this page:

How Do I Exchange an Item from Kohl's?
Can I return or exchange an item without the original receipt?
How Do I Get a Refund from Kohl's?
What is Kohl's return policy for items purchased with a gift card?
How Do I Make an Order for the Kohl's Black Friday Event?
What Should I Do When Kohl's Delivery by Usps Is Missing?
How Do I Track My Kohl's Return?
Solutions to common issues

Contacting Other Companies

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