Kohl's Customer FAQ

Kohl's does pay for shipping to return unwanted items. If you bought something from Kohl's online store, you can return it by mail or by taking it to a physical Kohl's store near you. It can take up to 5 days to receive the return.

Merging your accounts at Kohl's can help you to simplify online shopping and get the most out of rewards. Update your account information, take advantage of rewards and coupons, and secure your account. You can shop with ease by using the retailer's offers and promotions through your newly merged Kohl's account.

To exchange products purchased at an online Kohl's store, you can either return them by mail and then buy the one you prefer or you can exchange them at a Kohl's near you.

Kohl's has a price adjustment policy for items that go on sale shortly after purchase. Generally, if a customer purchases an item and that same item is marked down in price within a set time frame following the purchase, the customer may be eligible for a price adjustment. This time frame can typically be within two weeks of the original purchase date. To request a price adjustment, customers should present their original purchase receipt along with information about the sale price, which is usually available on the Kohl's website or in store. The adjustment is usually credited back to the original payment method or applied as a store credit. However, it is important to note that certain restrictions may apply based on the specific item or promotion, so customers are encouraged to review the details associated with their purchases. For the most accurate and timely information, it might be helpful for customers to check the current Kohl's website, as policies and procedures can change over time. There may also be contact information available there for any further inquiries regarding price adjustments.

As a Kohl's shopper, you can open an account to get rewards such as cashback, points and discounts. Kohl's offers two main account options: Kohl's Card and Kohl's Rewards. Each account will have a unique ID number, both of which you can find on the Kohl's website.