Kohl's Customer FAQ

As a Kohl's shopper, you can open an account to get rewards such as cashback, points and discounts. Kohl's offers two main account options: Kohl's Card and Kohl's Rewards. Each account will have a unique ID number, both of which you can find on the Kohl's website.

If Kohl's Cash is used by someone without authorization, it's important to act quickly to address the situation. Reach out to Kohl's through the contact link on this page for assistance and to report any fraudulent activity. They can provide guidance on how to protect your account and potentially recover any lost rewards.

Sure, returning a product to Kohl's is pretty straightforward. If you bought the shoes in store, you can return them directly to any Kohl's store. If you bought them online, you have several return options. You can return the item to a Kohl's store, or you can return it by mail. For a mail return, go to the "Order" section of your Kohl's account, select the item you wish to return, and follow the instructions to print a prepaid return shipping label. Pack the shoes in the original packaging if possible, attach the shipping label to the package, and send it off. Your refund should be processed within 14 days.

If you're a Kohl's associate and never received a W-2, you can access it online through the MyHR website. Once logged in, select "My Pay" and then "My Tax Forms". Your W-2 form should be available for viewing and printing. If the form isn't available online or you're encountering any issues, you might need to reach out to the Kohl's HR department directly to ensure they have your correct mailing address and to ask them to resend the form.

We understand how important it is for you to receive your order on time. For security and privacy purposes, we cannot directly track your order here. We suggest you check your order status directly through the Kohl's website or mobile app. You should have received a confirmation email or SMS with tracking details when your order shipped. If that doesn't work or if you never received any shipping details, we recommend reaching out directly to Kohl's customer service for real-time assistance with your order.