How to Report an Issue with Kohl's Delivery?

When you order from Kohl's, you want your purchase to arrive on time and undamaged; however, problems can occur. When the issues do arise, you can contact customer support via telephone or using the online chatbot. For missing parts in items that require assembly, you must contact the vendor directly. When the entire shipment is missing, contact the shipper for assistance.

Kohl's offers online shopping for customers worldwide. The company makes an effort to make online shopping hassle free for customers; however, issues with deliveries can occur. What do you do when you need to report a delivery issue? You can learn more about Kohl's online shopping by contacting customer support here, and below are steps you can take when you encounter a problem with your online order.

Issues You May Encounter

There are several issues you may run into with your Kohl's delivery. These include the following problems.

Missing Items

When your order is missing items, contact customer support here to find out if the items were shipped separately, and when you can expect the missing products to be delivered (if they are on back-order, out of stock, or other delays). If the items are no longer available, you can request a refund for what is missing in your shipment. You can use the online chatbot to report missing items as well. Click "Ask Us" in the Kohl's website to start an online chat.

Damaged Goods

If your shipment arrives damaged or the product is defective, you can request a return from Kohl's online or in store. Regarding processing a return online, note the following:

Open Kohl's website in your browser.
Locate the "Return Form" and print it.
Complete the form and make a copy for your records.
Place the original return form in the package with the item(s) you are sending back.
Mail all items in a sturdy box to the address below:
You will be responsible for any postage on returns.
Returns can take up to 30 days to complete.

You can also report damaged goods using the online chatbot by clicking "Ask Us." The chatbot can help you locate the return form or your nearest Kohl's store.

For quicker returns on damaged or defective goods, you can take the item along with your invoice to your local Kohl's brick-and-mortar store to exchange or request a refund.

Entire Delivery Missing

If your tracking shows your package has been delivered, but you do not have the delivery, you can report the matter to Kohl's customer support here; however, you will also need to contact the shipping company to see if the items actually were delivered as reported. Additionally, if you have a ring cam, check the footage to make sure an unauthorized party didn't remove your package from your door. If you notice it was stolen, contact law enforcement immediately.

Missing Parts on Furniture or Assembly-Required Items

If you ordered furniture or other items that require assembly and find that parts are missing, you must contact the vendor directly for replacement parts. Kohl's does not keep spare parts on hand for assembly-required items. If you have difficultly locating the vendor for an item, call Kohl's customer support here to get vendor contact information.

While Kohl's take pride in hassle free online shopping, incidents do occur. For more information or assistance with these issues, contact Kohl's customer support here.

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