How Do I Complain to Kohl's About a Late Delivery?
You can check the status of your order or set up notifications. For late deliveries, go to Kohl's Contact page and click on the Ask Us button to chat with an associate. The company will provide you with a phone number to call about your late delivery. Phone support is available from Monday through Saturday from 7 a.m. to 9 p.m. CST and Sunday from 10 a.m. until 8 p.m. CST.
Although Kohl's does its best to ensure timely deliver service to customers, sometimes delays occur. Concerned about late delivery? All customers can check the status of their orders once already in transit. You can either use the link sent to you via email or sign up for notifications to get delivery updates. Users can also set up alerts when the orders have been delivered or when their deliveries are expected to arrive. In case of a late delivery, customers can contact Kohl's Customer Support.
Order status definitions:
Submitted - You successfully placed the order and it will be sent for processing. You can no longer modify, change or cancel after this phase.
In Fulfillment - Kohl's team is processing your order. See their delivery methods to determine when to expect your items to arrive.
Partially Shipped - Applicable when you order two or more items. Some items have been shipped and the rest will be shipped soon.
Shipped - Order has been fulfilled and shipped.
Canceled - You will no longer receive the items billed for the transaction. There may be a temporary hold for the order amount but it will be reversed by your bank.
Returned - Kohl's has received the items returned and credited your account.
How to Contact Kohl's About a Late Delivery
If your order is late, go to Kohl's Contact Us page and use the Ask Us button to chat with an associate 24/7. They will provide you with the phone number to call to discuss your issue about late delivery. Phone support is from Monday through Saturday from 7 a.m. to 9 p.m. CST and Sunday from 10 a.m. until 8 p.m. CST
There is no option to email an associate at Kohl's. Also, when contacting the company, be aware that you also authorize your provider to disclose your mobile number, name, email, address and other details, for identification purposes.
If you have further questions, please don't hesitate to contact Customer Support.
Can You Cancel an Order?
Unfortunately, customers only have 15 minutes to cancel an order. If you changed your mind after placing the order, make sure to cancel it right away. Below are the steps to cancel an order:
1. Sign in to your account and click View Recent Orders.
2. Look for the order you want to cancel and hit Manage Order.
3. Click Cancel Order.
4. Verify the order and check if the status shows Canceled.
How to Return an Order
Customers can return items up to 180 days after the purchase date, with or without the receipt. However, note that premium electronics and watches should be returned within 30 days only while beauty purchases must be returned within 60 days from purchase.
In-store purchases must be returned to the store. Visit Customer Service for more information.
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