How Do I Give Feedback About My In-Store Experience to Kohls?

Kohls is an American department store retail chain. Its first supermarket was founded in 1946. It is the second biggest department store by retail sales in the U.S.

Kohls encourages its customers to give both positive and negative feedback about their experiences. If you are not happy with the item you purchased, you can return it. Kohls has a 'No Questions Asked – Hassle-Free' return policy. You can return your items with no time restrictions. You do not have to have a receipt. If you present your item for a return or replacement at the Customer Service desk, you will get the help you need.

Returning Your In-Store Purchases

If you want to return items that you purchased in Kohls stores, you simply need to express your dissatisfaction. If you have an original copy of your receipt, you may request a replacement or refund. If you paid with check, you may get a Corporate Refund, cash, or Merchant Credit cash.

If you do not have a receipt, you may enjoy amazing prior purchase look-up options. They help you locate your original purchase or non-receipted returns.

Returning by Mail

If you are not happy with the item you purchased in-store, you cannot return it by mail. The only way to return it is by returning to the Customer Service Desk of any store. It is impossible to return gift cards. If you are not happy with your electronic device, remove your data before returning it.

If you are returning a purchase that you got using Kohls Cash, your refund will be less by the amount of Kohls Cash. If you return a purchase that used Kohls Cash, the value of the Kohls Cash will reduce.

Is there a Limit to Returns?

Kohls can locate a charge or major credit card purchase up to 180 days later. If they can locate your purchase, a credit will be applied to your account.

If you don't have a major credit card or the Kohls Charge account anymore, you can receive a Kohls Merchandise Credit or Corporate-issued refund.

You should return your items within 180 days of purchase. There is an exception for Premium Electronics which should be returned within 30 days from the purchase date. Return your items in their original packaging. Having a valid receipt speeds up the process.

Kohls Feedback

There are plenty of ways to give feedback to Kohls. Your feedback may be used to improve your shopping experience in the future. If you are at a store, you can give your feedback directly to the store manager. You may give feedback about your experience or the store in general. This is one of the best ways to give feedback since it is possible for your concern to be addressed immediately.

Kohls gives surveys that you may use to rate your in-store shopping experience. They use their surveys to identify and solve problems.

Ways to Give Feedback

On the Phone

You may call Kohls with both positive and negative feedback. The customer support representatives will listen to your concerns and give you help if you need it. On the phone, you may give feedback for both online and in-store purchases.

Tweeting

Even though giving your feedback on Twitter does not allow you to speak directly with a representative, it is effective. You get the opportunity to express your questions or concerns on a public platform.

If you need help with any issues on Kohls, you may seek help from their support team. To speak with an agent, you may seek support on the phone or live chat. Explain your problem in details and you will get the help you need.