Can I return or exchange an item without the original receipt?

Kohl's has a flexible return policy that allows customers to return or exchange items even if they do not have the original receipt. In such cases, Kohl's typically requires customers to provide an alternative form of proof of purchase, such as a packing slip, an order confirmation email, or even an identification method that may help in locating the transaction in their system. The return may be processed at the discretion of the store associate, and customers may receive store credit for the item's current selling price instead of a refund to the original payment method. It is important to note that some items may have specific return restrictions, and any item marked as final sale cannot be returned or exchanged. Additionally, certain items like opened electronics or intimate apparel may have different handling requirements. For the most up-to-date information regarding returns and exchanges, customers can refer to the current Kohl's website, which provides detailed guidelines and policies. This will help ensure a smooth and satisfactory return or exchange experience.