Kohl's Kohl's Card

Below are some clips we've found from Kohl's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

For Kohl's dot com assistance with order placement, or to check on an you have selected Kohl's charge.
Please enter in the last four digits of the primary account holder's Social Security number, a associated with this phone number followed by the pound sign."

To make a payment, or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order, press two."

When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kohl's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kohl's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.