Your website is not allowing me to escalate a case:**Access Denied*You don't have permi...

GetHuman5725332's Problem With an Order issue with eBay from February 2021

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Help with my eBay issue
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Before contacting them, items GetHuman5725332 may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman5725332's own words
Your website is not allowing me to escalate a case:**Access Denied*You don't have permission to access "http:***res*ItemNotReceived*EscalateRequest?" on this server.**Reference ***.*******.**********.****d**d **I would love to talk to you about the case:**The seller is refusing to answer questions like "What was in the other package" I ordered ** cables, received ** but one package is missing so I need to know exactly how many cables were in it (no answer). The USPS requires this information and also if the seller accidentally shipped ** cables instead of ** then that is not the fault of USPS.**The seller agreed to refund me the cost of one cable, to which I agreed and opened a case to make that happen then they changed their mind.**-----------------------------------*Seller's message:*"We apologize for this, please open a non receipt case so we may refund you for this ONE item. It seems it now has been lost or stolen during transit to you with the USPS. "**------------------------------------------**The stolen*lost package is on me. I understand that. The USPS says they delivered it so we must take that as truth even if it was stolen from mailbox. I do not need multiple copies of the tracking numbers because I already have it. This entire exchange with gatorcables has been a colossal waste of my time so I need Ebay to step in.

GetHuman5725332 did not yet indicate what eBay should do to make this right.

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Problem With an Order issue
Reported by GetHuman5725332
Feb 5th, 2021 - 2 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 27843 others
0 customers following this


GetHuman5725332 started working on this issue
Feb 5th, 2021 3:46pm

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