ebay has not credited my bank account for a payment that a buyer has made to me. It ha...

GetHuman-herkamus's customer service issue with eBay from July 2020

Help with my eBay issue
The issue in GetHuman-herkamus's own words
ebay has not credited my bank account for a payment that a buyer has made to me. It has been weeks.*Receipt ID: ****-****-****-****. My credit card information is up to date and accurate. *User: Herkomer*QRI

GetHuman-herkamus did not yet indicate what eBay should do to make this right.

How GetHuman-herkamus fixed the problem
After several attempts to get ebay to recognized the correct credit card on file and delete an expired one, I gave up with the credit cards. Then I linked my checking account by adding the routing and account numbers. Then it took a couple of days for my bank to accept the paypal payment. Ebay does not have a step by step procedure for doing this for first time sellers. *I was never able to talk to a live person, but with Gethuman's help, Paypal did message me. Paypal first claimed that the transaction number I gave them was incorrect (it wasn't). Then when I sent them a screen shot of the transaction they looked into it further. My advice is to set up your bank info carefully and you may have to wait a day or so for them to recognize it. This seems counterintuitve given that it's a computer driven system, but I found it to be true. The confusion could have been resolved with a one minute conversation, but I was never able to talk to anyone. Gethuman was of more help than ebay.
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eBay

Customer service issue
Reported by GetHuman-herkamus
Jul 15th, 2020 - 9 months ago
Fixed
GetHuman-herkamus shared how to fix
Seen by 21 customers so far
Similar issue to 23157 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Account phone number
Account number
eBay username

Timeline

GetHuman-herkamus started working on this issue
Jul 15th, 2020 10:58pm
GetHuman-herkamus confirmed the issue is fixed. Hooray!
Jul 16th, 2020 9:21pm

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