I Bought a usb: charger car mini humidifier air diffuser aroma mist maker item NO...

GetHuman-josdenn's customer service issue with eBay from February 2019

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The issue in GetHuman-josdenn's own words
I Bought a usb: charger car mini humidifier air diffuser aroma mist maker item NO:****** from NewFrog.com*Order No. *NF******************* on the *********This product is faulty as when turned on it does'nt mist.*We contacted the company and paypal with our concern and a case has opened. The NewFrog.com has requested we send a video to show the fault , which we have. Now they are saying to return the item at our expense to receive the refund and paypal is confirming this.***Not very happy about this as NewFrog.com states that if a purchase is faulty they pay freight for returns.**I hope you are able to help with this query? *This product was purchased as a guest on ebay.
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eBay

Customer service issue
Reported by GetHuman-josdenn
Feb 27th, 2019 - 3 mons ago
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GetHuman-josdenn started working on this issue
Feb 27th 11:55pm