Hi*my order was incomplete as I received only the top half of a pyjama set. Seller was...

GetHuman2226457's customer service issue with eBay from February 2019

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The issue in GetHuman2226457's own words
Hi*my order was incomplete as I received only the top half of a pyjama set. Seller was unhelpful and accused me of being liar and thief. I provided photographic evidence showing the opened parcel on post office scales matching the weight on the postage. Seller initiated refund and continued to call send messages that I am a liar and thief. The refund id takes me to a page on paypal that says 'im sorry this page does not exist' and I have been sent no refund confirmation email from paypal. As the seller has been reluctant and abusive I am suspicious that the refund sent claim is false and serves only to close the case. I would appreciate assistance on how to proceed please. Thank you for your time
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eBay

Customer service issue
Reported by GetHuman2226457
Feb 17th, 2019 - 8 mons ago
I have an issue with eBay too
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Seen by 3 customers so far
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Timeline
GetHuman2226457 started working on this issue
Feb 17th 10:59am