I purchased a smartphone from ebay in July **** but it is not listed in my purchase his...
GetHuman-gillhend's customer service issue with eBay from March 2019
Help with my eBay issue
Next: our robot will wait on hold for GetHuman-gillhend to get a eBay rep on the line!
Always use the GetHuman Phone tocall eBay. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-gillhend's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gillhend may need:
Order number, Billing address, Email address on the account, Account phone number, Account number, and eBay username
The issue in GetHuman-gillhend's own words
I purchased a smartphone from ebay in July **** but it is not listed in my purchase history for some reason. The phone then had a WiFi connection fault a couple of months later. I contacted the seller and was told to get it repaired locally then they changed their mind. The phone developed another problem (unable to charge) so I decided that the seller (based in China) should refund, replace or repair it. I sent it for repair on ** February at a cost of **€. They messaged me today to say they will return it once I've paid them more than **€ to post it back! The phone is still under guarantee so why should I have to pay more than double the postage to receive my item?
GetHuman-gillhend did not yet indicate what eBay should do to make this right.
I have an issue with eBay too
How GetHuman-gillhend fixed the problem
We are waiting for GetHuman-gillhend to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.