I purchased a smartphone from ebay in July **** but it is not listed in my purchase his...

GetHuman-gillhend's customer service issue with eBay from March 2019

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The issue in GetHuman-gillhend's own words
I purchased a smartphone from ebay in July **** but it is not listed in my purchase history for some reason. The phone then had a WiFi connection fault a couple of months later. I contacted the seller and was told to get it repaired locally then they changed their mind. The phone developed another problem (unable to charge) so I decided that the seller (based in China) should refund, replace or repair it. I sent it for repair on ** February at a cost of **€. They messaged me today to say they will return it once I've paid them more than **€ to post it back! The phone is still under guarantee so why should I have to pay more than double the postage to receive my item?
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Customer service issue
Reported by GetHuman-gillhend
Mar 1st, 2019 - 3 mons ago
I have an issue with eBay too
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Seen by 2 customers so far
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GetHuman-gillhend started working on this issue
Mar 1st 11:57am