Hello, I have a problem, the seller opened a case for an unpaid item, I wrote that I do...

GetHuman-sarabe's customer service issue with eBay from August 2018

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The issue in GetHuman-sarabe's own words
Hello, I have a problem, the seller opened a case for an unpaid item, I wrote that I do not have how to pick up, because I did not notice that was a personal collection, I suggested that she send me an order by post and pay on delivery, she said she does not know if this is the case and gave me a proposal that I should pay her additional shipping costs, which will be ** f, after all the same items are also here and the shipping costs are around * f or *.**f, why should I pay twice as much if the seller lives in the area UK and it is not a foreign shipment, which requires higher fees, can you help us in this matter?
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eBay

Customer service issue
Reported by GetHuman-sarabe
Aug 25th, 2018 - 4 mons ago
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GetHuman-sarabe started working on this issue
Aug 25th 11:54am