I looked on line yesterday and purchased a black Teri Jon fabric jacket. When I looked...

GetHuman-lynn_db's customer service issue with eBay from August 2018

Help with my eBay issue
The issue in GetHuman-lynn_db's own words
I looked on line yesterday and purchased a black Teri Jon fabric jacket. When I looked at the status of my order today I was shocked to see two items we’re purchased, the fabric jacket and a black leather jacket that I*Looked at but NEVER put in my cart. It now says I purchase it but I have no desire to own it and want it canceled immediately. I also checked my cart today and there’s a very expensive computer in my cart that I never even looked at. Could you please help me rectify this situation and only send me the one black fabric jacket I purchased? Thank you! Lynn Dufgield
GetHuman-lynn_db did not yet indicate what eBay should do to make this right.
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How GetHuman-lynn_db fixed the problem
I called the toll free eBay number and told them I’d looked st the item but had not purchased it. They were very helpful and said they would contact the seller and she quickly canceled the transaction. I’m very happy with the way eBay handled it and they even called me back to let me know it had been canceled.ole thing
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eBay

Customer service issue
Reported by GetHuman-lynn_db
Aug 12th, 2018 - a yr ago
I have an issue with eBay too
Fixed
GetHuman-lynn_db shared how to fix
Seen by 4 customers so far
Similar issue to 9790 others
0 customers following this
Items needed
Order number
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Email address on the account
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Account number
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Timeline
GetHuman-lynn_db started working on this issue
Aug 12th, 2018 9:50pm
GetHuman-lynn_db confirmed the issue is fixed. Hooray!
Aug 13th, 2018 1:11am
GetHuman-lynn_db confirmed the issue is fixed. Hooray!
Aug 16th, 2018 3:59am