This new late dispatch thing is making it so i carnt become a top rated seller and compete in the market

GetHuman-hollisre's customer service issue with eBay from August 2018

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The issue in GetHuman-hollisre's own words
hi, i am almost at *% late dispatch rate and would like to know why some of the items that I have sent using royal mail that was dispatched on time are saying that ''tracking indicates late delivery'' even though there was no tracking on my royal mail items, i would like these removed because i am ***% sure that these were dispatched on time and it is incorrect and this error is harming my business,
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eBay

Customer service issue
Reported by GetHuman-hollisre
Aug 12th, 2018 - a yr ago
I have an issue with eBay too
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Seen by 7 customers so far
Similar issue to 9767 others
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Timeline
GetHuman-hollisre started working on this issue
Aug 12th, 2018 5:05pm
GetHuman-hollisre shared this issue with others over email
Aug 12th, 2018 5:13pm
GetHuman-hollisre indicated the issue is not fixed yet.
Aug 12th, 2018 6:07pm
GetHuman-hollisre indicated the issue is not fixed yet.
Aug 12th, 2018 8:16pm