eBay Customer FAQ

We're sorry to hear about this issue. You can request a return or report the seller if you didn't receive what you ordered. To request a return, go to your Purchase History, find the item, and select "Return this item." Choose the reason 'Doesn't match description or photos' and follow the instructions. Reach out to the seller next to communicate the issue. If the problem isn't resolved, you can ask eBay to step in and help after 3 business days. They will review your case and usually provide a resolution within 48 hours. Please note that you are protected by the eBay Money Back Guarantee if you received an item that is not as described in the listing.

To request a refund on eBay, locate the item in your Purchase History under "My eBay." Click "More Actions" beside the item you want to return and select "Return this item.” After, choose your reason for the return. The seller's return policy instructions will guide you through what to do next. If approved, you'll need to return the item in the same condition you received it within the seller's return window. USPS, UPS, and FedEx are popular services for returns. Keep the tracking number as proof of return shipping. After the seller receives the item, they should issue your refund within 6 business days. If there's an issue, you can ask eBay to step in and help.

If you need to return two items that were shipped together under a single order number, here's how you can do it: 1. Initiate a return for both individual items via your eBay account. Navigate to 'Purchase history' under 'My eBay', select 'Return this item' for each product you want to return. 2. Once the seller accepts the return, you will receive a return shipping label for each item. You can package the items together, but remember to include both shipping labels in the package. 3. Once the seller receives your returned items, you should receive a refund for each item separately. Remember, the time for receiving the refund may vary depending on the seller. Keep checking your 'Return and Refunded' status in your eBay account.

To change your phone number on eBay, follow the steps below: 1. Sign in to your eBay account and navigate to the "My eBay" section. 2. Locate the "Account" tab and select "Personal Information". 3. Once on the Personal Information page, find the "Phone Number" section. 4. Click "Edit", next to your current phone number. 5. Enter your new phone number and click "Confirm". You will receive a one-time pin on your new number as part of the confirmation process. Once you verify the new number with the pin, it will be updated on your eBay account. Make sure your new number is correct and accessible to you, as it might be used for account security checks and notifications.

I'm sorry to hear that your item was sent to the wrong state. If the seller provided tracking information, verify the destination. If there is indeed an error, contact the seller directly through eBay's messaging system to explain the situation. Most sellers are very accommodating and want to rectify any issues. If the seller doesn't help, eBay’s Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. Buyers can use the "I didn't receive my item" or "the item is not as described" options in the eBay Resolution Center. Be sure to open a case within 30 days of the estimated delivery date.