Tracking information was provided for an item I purchased. The tracking said the item arrived, but I did not receive it. Ebay refused a refund because they said the tracking info proved the item arrived.

GetHuman-yuzhaoca's customer service issue with eBay from June 2018

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The issue in GetHuman-yuzhaoca's own words
contact the seller, but he didn't reply to any of my messages. open a Money Back Guarantee case and eBay refuse to refund ... the writer provided with a tracking number of an item which is already collected by someone which is not me. so I've asked the royal mail to investigate this case. And I would like to reopen this case and get my refund back.*Item no: ************
I've waited a month and a half and now I get a tracking number which someone else has taken the item
refund my payment
have completed the payment when buying the item and also get in touch with the seller when there's a problem
I have an issue with eBay too
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Customer service issue
Reported by GetHuman-yuzhaoca
Jun 11th, 2018 - 9 mons ago
I have an issue with eBay too
Fixed
Seen by 10 customers so far
Similar issue to 3627 others
0 customers following this
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Timeline
GetHuman-yuzhaoca started working on this issue
Jun 11th, 2018 8:31pm
GetHuman-yuzhaoca indicated the issue is not fixed yet.
Jun 11th, 2018 10:38pm
GetHuman-yuzhaoca indicated the issue is not fixed yet.
Jun 11th, 2018 10:39pm
GetHuman-yuzhaoca indicated the issue is not fixed yet.
Jun 11th, 2018 10:39pm
GetHuman-yuzhaoca indicated the issue is not fixed yet.
Jun 11th, 2018 10:39pm
GetHuman-yuzhaoca indicated the issue is not fixed yet.
Jun 12th, 2018 8:30pm
GetHuman-yuzhaoca indicated the issue is not fixed yet.
Jun 14th, 2018 6:08pm