I purchased an item on eBay. The item was delivered with chocolate melted all over the...

GetHuman713882's customer service issue with eBay from May 2018

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The issue in GetHuman713882's own words
I purchased an item on eBay. The item was delivered with chocolate melted all over the item. (Defective) I requested a return. The seller accepted. I then printed the return label and stuck it in the mailbox yesterday. When I tried updating the eBay return page it states that the tracking number is invalid and will not let me confirm that I’ve sent this item back to the seller. What do I do to ensure I get this refund BC the item is already in transit to the seller. I have never done a return on here so unsure of what to do and the seller is not responding...
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eBay

Customer service issue
Reported by GetHuman713882
May 24th, 2018 - 6 mons ago
I have an issue with eBay too
Fixed
Seen by 6 customers so far
Similar issue to 381 others
0 customers following this
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Timeline
GetHuman713882 started working on this issue
May 24th 11:13am
GetHuman713882 indicated the issue is not fixed yet.
May 24th 9:11pm