I have never received the item I ordered and it shows delivered! I had changed my addre...

GetHuman630038's customer service issue with eBay from April 2018

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The issue in GetHuman630038's own words
I have never received the item I ordered and it shows delivered! I had changed my address prior to ordering and although I received confirmation of changes it was sent to my old address! I will inclose emails I have sent and responses from the supplier.**Re: artsycanadian has sent a question about item *************, ending on **-Apr-** **:**:** EDT - iFrogz Plugz Wireless Bluetooth Earbuds headphones with Mic (Blue)*New message: Hello, There is not much I can do in...* *eBay*New message from: gadgetech* Top Rated Seller(*,***Green Star)*Hello,*There is not much I can do in this case considering it was shipped via eBay's Global shipping program. All I am responsible for doing in this situation is ship it to the Global shipping center. They then the forward it on to the address you have listed with eBay. I would expect you will have to contact eBay to get the shipping information changed if it is even possible at this point. I wish I could do more to help you but I literally have no control at this point. **Thanks*Jeffery*Reply*Your previous message*Hello my name is Joyce LeClair I had ordered ear bud Frogz, I had changed my shipping info to **** Lynnwood Park Private, Edwards, Ontario, K*A*V* and yet the product was shipped to my old address *** Mc Coy Road, Foresters Falls, Ontario, K*J*V*. I have continued to try to correct this and yet my current address is not showing? I have the last change code of UDLR-*****, and have submitted several before this!!!*Could you please help me to get my merchandise? **Sincerely*Joyce LeClair Zahalan**iFrogz Plugz Wireless Bluetooth Earbuds headphones with Mic (Blue)*iFrogz Plugz Wireless Bluetooth Ea**Order status: Paid*Paid US $*.** with PAYPAL on Apr **, **** **:** EDT*Estimated delivery: Sat. * Apr. - Wed. ** Apr.*Tracking number: UPAAB****************View order details* *We scan messages to enforce policies. Only purchases on eBay are covered by the eBay purchase protection programs. Asking your trading partner to complete a transaction outside of eBay is not allowed.*Email reference id: **a**-iyqqw*oxys*****fd**aa*c******c**dfa**a**d**d*******We don't check this mailbox, so please don't reply to this message. If you have a question, go to Help & Contact.*eBay sent this message to Joy Zahalan (artsycanadian). Learn more about account protection. eBay is committed to your privacy. Learn more about our privacy notice and user agreement.****** eBay Inc., eBay Canada Limited, *** King Street West, Suite ***, Toronto, ON M*V *L*, Canada**Re: artsycanadian has sent a question about item *************, that ended on **-Apr-** **:**:** EDT - iFrogz Plugz Wireless Bluetooth Earbuds headphones with Mic (Blue)**New message from: gadgetech* Top Rated Seller(*,***Green Star)*You left me negative feedback for something out of my control. I explained to you that I am required to only ship this to eBay's global shipping center in Erlanger Kentucky. They then ship it to your address you have listed with eBay. I have no control over what address you have listed to be shipped to on eBay. **Thanks a lot.......*Update on your item purchased through the GSP.* *eBay*DELIVERY ATTEMPT MADE*Dear artsycanadian **We are writing to inform you that the carrier has made an initial delivery attempt and has left you a note with additional instructions.*Track your package* *iFrogz Plugz Wireless Bluetooth Earbuds headphones with Mic (Blue)**Sold for: US $*.***Item number: *************Item sold on: Apr **, **** **:** EDT*Quantity sold: **If you have further questions please contact eBay customer service and have your Item ID * (************) available for reference. **For more information on the Global Shipping Program, including our Frequently Asked Questions, click here. **Thank you for being an eBay customer. **The Global Shipping Program Team ** *Email reference id: **valet*****a****ea*c*a******ae*****b**b**b*****We don't check this mailbox, so please don't reply to this message. If you have a question, go to Help & Contact.*eBay sent this message to Joy Zahalan (artsycanadian). Learn more about account protection. eBay is committed to your privacy. Learn more about our privacy notice and user agreement.****** eBay Inc., eBay Canada Limited, *** King Street West, Suite ***, Toronto, ON M*V *L*, Canada**Could you please resolve this problem you have with people updating there accounts and the changes are not being made as requested and confirmed!!! I also want my Frogz I’ve paid for them and the shipping! *Respectfully *Joyce LECLAIR (Zahalan)

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eBay

Customer service issue
Reported by GetHuman630038
Apr 26th, 2018 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 30285 others
0 customers following this

Timeline

GetHuman630038 started working on this issue
Apr 26th, 2018 2:43am

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