Someone other than my child charged to my account and I tried to submit refund request...

GetHuman3451053's Refunds issue with Xbox from August 2019

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For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman3451053's own words
**********,**********,**********,**********,**********,**********,*********,**********,**********,**********,***********,**********,********************,**********,********** Order numbers.... ... Someone other than my child charged to my account and I tried to submit refund request and I wasn’t able to do it on a computer. Please help. A child signed into my sons Xbox and played. He was *. Didn’t realize he was spending real money why. I have all the order numbers, title of items purchased. Dates and login info
Title names....Great white shark cash card:grand, Great white shark Great white shark cash card: grand, cash card:grand, nd, red shark card: grand theft, red shark card: grand theft, bull shark cash card, grand theft, bull shark cash card, grand theft, bull shark cash card, grand theft, megalodon shark cash card:grand, Great white shark cash card:grand, bull sharkcash card:grand, whale shark cash card: grand theft, whale shark cash card: grand theft, bull shark cash card:grand theft, tiger shark card:grand theft, great white shark cash card: grand,NBA *k** ***** vc:nba*k****
Please refund me for these orders.
Been a customer for years and ya e subscriptions on multiple accounts.
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Xbox

Refunds issue
Reported by GetHuman3451053
Aug 19th, 2019 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 147100 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman3451053 started working on this issue
Aug 19th, 2019 10:03pm