Someone other than my child charged to my account and I tried to submit refund request...

GetHuman3451053's Refunds issue with Xbox from August 2019

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For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman3451053's own words
**********,**********,**********,**********,**********,**********,*********,**********,**********,**********,***********,**********,********************,**********,********** Order numbers.... ... Someone other than my child charged to my account and I tried to submit refund request and I wasn’t able to do it on a computer. Please help. A child signed into my sons Xbox and played. He was *. Didn’t realize he was spending real money why. I have all the order numbers, title of items purchased. Dates and login info
Title names....Great white shark cash card:grand, Great white shark Great white shark cash card: grand, cash card:grand, nd, red shark card: grand theft, red shark card: grand theft, bull shark cash card, grand theft, bull shark cash card, grand theft, bull shark cash card, grand theft, megalodon shark cash card:grand, Great white shark cash card:grand, bull sharkcash card:grand, whale shark cash card: grand theft, whale shark cash card: grand theft, bull shark cash card:grand theft, tiger shark card:grand theft, great white shark cash card: grand,NBA *k** ***** vc:nba*k****
Please refund me for these orders.
Been a customer for years and ya e subscriptions on multiple accounts.
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Xbox

Refunds issue
Reported by GetHuman3451053
Aug 19th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 147100 others
0 customers following this
Items needed
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Name of Account Holder
Type of Xbox
Email Address
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Timeline

GetHuman3451053 started working on this issue
Aug 19th, 2019 10:03pm