The box works well until a game is inserted into the console. Then while loading the ga...

GetHuman938689's customer service issue with Xbox from August 2018

Help with my Xbox issue
The issue in GetHuman938689's own words
Fix my Xbox *** console. ... The box works well until a game is inserted into the console. Then while loading the game, the system freezes. We have had the fans cleaned out to be sure it wasn’t over heating. In addition, We remove the hard drive to see if that fix the problem. Unfortunately it did not.
We have lots of Xbox games and now no console to play them on.
I would like the Xbox to stop freezing
I am looking for problem solving support
Cleaned fans and removed hard drive
I have an issue with Xbox too
How GetHuman938689 fixed the problem
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Please help with my Xbox issue
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Xbox

Xbox ***
Customer service issue
Reported by GetHuman938689
Aug 1st, 2018 - 9 mons ago
I have an issue with Xbox too
Fixed
Seen by 7 customers so far
Similar issue to 16538 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman938689 started working on this issue
Aug 1st, 2018 4:21pm
GetHuman938689 indicated the issue is not fixed yet.
Aug 1st, 2018 6:21pm
GetHuman938689 indicated the issue is not fixed yet.
Aug 1st, 2018 6:24pm