I have a United Chase Companion Travel Certificate.I want to book travel. I waited on h...

GetHuman-ellenkar's customer service issue with United Airlines from July 2019

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The issue in GetHuman-ellenkar's own words
I have a United Chase Companion Travel Certificate.I want to book travel. I waited on hold for ** minutes to speak to an advisor as that is what the instructions told me to do. She told me to go to united.com*papercertifictes and fill out the inquiry and load a photo of the certificate. I did that and have tried sending it from every device in my home. Nothing works. It says there is an error. What do I do?
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United Airlines

Customer service issue
Reported by GetHuman-ellenkar
Jul 11th, 2019 - 7d ago
I have an issue with United Airlines too
Fixed
Seen by 5 customers so far
Similar issue to 9911 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman-ellenkar started working on this issue
Jul 11th 4:03pm
GetHuman-ellenkar confirmed the issue is fixed. Hooray!
Jul 11th 8:24pm