TikTok Customer FAQ

If you don't have a recovery email or phone number linked to your account and can't remember your password, your best option is to follow the password recovery steps on the TikTok login page. You may be prompted to verify your identity through any other methods available, such as using a linked social media account. If you're unable to regain access, you can follow the guidelines for account recovery listed on TikTok's platform.

If your TikTok account has been banned, it is essential to review the app's Community Guidelines to understand possible violations. You can appeal the ban by following the instructions provided in the app. Use the "Submit an appeal" feature, usually found in the notification of the ban. While creating a new account is generally not recommended until the appeal process is complete, you may want to wait for a response from TikTok regarding your appeal. Remember, there is a link to the most up-to-date contact information right here on this page for further assistance.

We understand how frustrating it can be to have your account banned. However, once an account is permanently banned, it cannot be reversed. If you believe the ban was a mistake, there may be an option to appeal, which can be found through the link to the most up-to-date contact information right here on this page.

If you don’t have access to your email or phone number for login, you can try using your TikTok username to log in if you have it available. Additionally, TikTok offers an option to log in via other linked accounts, like Facebook or Google, if you've set those up previously. If you still cannot access your account, please check for alternative recovery options provided in the app.

To recover your TikTok account, follow these steps: Open the app and go to the login screen. Tap on "Log in" and select "Forgot password?" You will be prompted to enter the phone number or email associated with your account to receive a verification code. Once you enter the code, you can create a new password. If you don't have access to your phone or email, refer to the account recovery options provided in the app.