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TikTok Customer FAQ

Top Answers & How-to Guides

How do I Contact TikTok Customer Service?

The question we are asked most often is about how to talk to TikTok customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your...

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can...
Ask any question you have about TikTok customer service, get an answer now.

Recent TikTok Customer Questions

My account was hacked so that have access to it Please how can I recover my TikTok account

If your TikTok account has been hacked, you can try to recover it by following these steps: Open TikTok and tap on "Log in." Choose "Forgot password?" and then select whether to receive a reset link via your email or phone number associated with the account. Follow the instructions in the email or SMS to reset your password. If you can access your account after resetting, change your password immediately and enable two-factor authentication for added security. If you still can't recover your account, follow the instructions for hacking or unauthorized access outlined in the app's help section.
Asked Jan 23, 2025 4:09 PM

How do I log in if I’m not on Facebook anymore and my old number is also linked

If you no longer have access to your Facebook account and your old phone number, try using your email address associated with your TikTok account to log in. If you can't access that either, you can use the "Forgot password?" option on the login screen to receive a password reset link if your email is linked to your account. Follow the on-screen instructions to recover your account.
Asked Jan 19, 2025 6:59 PM

How do I get a refund on a merchandise when my card was charged twice for the same item

To request a refund for a merchandise charge, it's best to follow the return policy outlined by the seller. Typically, you will need to provide your order details and explain the duplicate charge. Many sellers have specific procedures for handling refunds, which may include submitting a form or contacting customer service directly. If you need further assistance, there is a link to the most up-to-date contact information right here on this page.
Asked Jan 4, 2025 5:16 PM

How can I get my tiktok back without using phone number or Gmail

If you can't use your phone number or Gmail to recover your TikTok account, you might try logging in with another social media account if you previously linked one. Alternatively, consider checking if you have access to any backup recovery options. Unfortunately, options may be limited without those verification methods.
Asked Dec 28, 2024 1:53 AM

My account has been permanently banned due to community guidance. I apologize. I would like to have my account returned. Please help me. My account is @dk.naores.feno

We understand that having your account permanently banned can be frustrating. To request the reinstatement of your account, you should follow the appeal process outlined in the app or on the TikTok website. Provide any relevant information regarding your situation and express your understanding of the community guidelines. Please note that any decisions regarding bans are at TikTok's discretion.
Asked Dec 27, 2024 8:00 AM

Help me with my TikTok customer service issue

Account Management

How Do I Recover My TikTok Account?

Using your TikTok account even if you have taken steps to deactivate it or you've forgotten your password or been locked out of your...

How Can I Access My TikTok Without the Password or Email?

If you've lost access to your TikTok account and can't remember the password or email you need to log in, you may be afraid you can...

How Do I Upgrade My TikTok Account to a Pro Account?

Switching to a TikTok PRO account is relatively easy and should be done from within the app itself. To do so, simply tap on your "Privacy...

How Do I Downgrade My TikTok Account from a Pro Account?

If you are unimpressed with the new TikTok PRO account features, you can downgrade your account within the app on your mobile device....

How Do I Unlock My TikTok Account?

If you've been locked out of your TikTok account because you forgot the password, it's easy to regain access to your account. If you've...

How Do I Delete My TikTok Account Permanently?

While many people still thoroughly enjoy TikTok, if you have decided to delete your account, you can do so through the Manage My Account...

Privacy and Security

How Can I Remove My Name from a TikTok Video?

You want to enjoy TikTok without worrying about your privacy being invaded and your name being used in videos without your consent....

What Do I Do If My TikTok Account Was Hacked?

If you've received a notification from TikTok that someone has logged into your account from an unfamiliar device, you need to take...

Technical Issues

What Do I Do If My TikTok Won't Open?

If your TikTok app won't open, there are a few things you can try to fix it. One is enabling Wifi and mobile data on your mobile device....

How Do You Collect Your TikTok Coins?

You can use TikTok coins to make in-app purchases and to send as gifts. There are two ways you can get more TikTok coins. One is simply...

How Come I Can't Record Audio on TikTok?

With a platform focused on brief videos and ease of use, it's easy to see why TikTok has more than 2 billion users since its introduction...

How Come I Can't Record Video on TikTok?

TikTok's popularity knows no bounds with the ideal blend of posting short videos and ease of use, it's no wonder that there are billions...

What Do I Do If TikTok Keeps Crashing?

Many apps in smart devices are useful tools in productivity and entertainment, but they create an inconvenience if the app crashes...

What Do I Do If I See the Message "Unfortunately TikTok Has Stopped Working"?

It's said that you must accept the good and bad of some things, and technology is full of both. It can make our lives easier or harder...

How Do I Know If TikTok Is Down?

Technology is mankind's greatest achievement and can at times be its biggest pain in the neck. Technology is a labor of love for the...
We look to the TikTok issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TikTok issues reported to GetHuman
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