I placed a large order and it was canceled when you required verification with the bank...

GetHuman1633762's customer service issue with The Gap from November 2018

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The issue in GetHuman1633762's own words
I placed a large order and it was canceled when you required verification with the bank. When I found out that you had canceled the order many of the items were no longer available. Additionally it took almost half an hour to get the items that were still available ordered again. The order should not have been canceled when it was your verification process that was the issue. You did not contact me to try and resolve the issue but simply issued a cancellation notice email. I am very upset about this. Its not good customer service.
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The Gap

Customer service issue
Reported by GetHuman1633762
Nov 27th, 2018 - 9 mons ago
I have an issue with The Gap too
Not resolved
Seen by 1 customer so far
Similar issue to 62 others
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Timeline
GetHuman1633762 started working on this issue
Nov 27th, 2018 1:25am